Reston and McLean, VA (PRWEB) May 29, 2007
Harmony Information Systems, Inc. (Harmony) has reached an OEM agreement with LogiXML, Inc. to integrate the Logi 8 Business Intelligence platform into the innovative Harmony Web-based solution, which offers information management for human service agencies.
The Logi 8 Platform includes a range of BI features to deliver Harmony application data to users for reporting and analysis. Dashboards, ad hoc reports, customizable charts, graphs and report personalization are just a few of the key features that will be incorporated to enhance the value of Harmony products.
Harmony is a Web-based information management solution designed for human services organizations that provide or manage a wide array of programs and services. Harmony is unlike any other application on the market today. Employing a unique enterprise framework approach, Harmony offers exceptional capabilities, combining the strength of a comprehensive, Web-based framework with the flexibility of a user-defined, integrated application.
“We are very pleased Harmony has chosen the Logi 8 business intelligence platform,” said Arman Eshraghi, founder and CEO, LogiXML, Inc. “We are committed to making embedded, Web-based reporting and analysis as easy as possible for innovative application software vendors like Harmony.”
“We see an opportunity to instantly enhance the value of our product by integrating BI capabilities developed by LogiXML into our product line,” said Harmony President and CEO Tonya Harmon. “The Web-based Logi 8 technology is visually appealing and functionally rich. Integrating this technology into our product will provide our users with the additional BI capability they want and will help us reach our product objectives more quickly — a great combination.”
Harmony meets the combined needs of organizations involved in behavioral health care, child welfare and childcare, housing and homeless programs, juvenile justice, mental retardation and developmental disabilities, substance abuse, adult protective services, foster care and adoption, public guardianship and trustee services and other areas.
Harmony customers include public and private agencies such as government social services departments, lead agencies, managed care organizations and providers of behavioral and social services.
About LogiXML, Inc. (http://www.logixml.com)
LogiXML, the leader in interactive, Web-based Business Intelligence, empowers enterprises to turn data into business-critical information with pure Web-based reporting and analysis products. The Company offers a comprehensive platform that addresses all key areas of BI — managed reporting, ad hoc reporting, analysis and data services. Used by thousands of organizations worldwide, LogiXML products are built on standards-based technologies for easy integration, implementation and upgrade. LogiXML’s per server pricing model makes its powerful technology the most affordable BI solution on the market. Founded in 2000, LogiXML is privately held and based in McLean, Virginia.
About Harmony (http://www.harmonyis.com)
Harmony is a Web-based software application for information management in human service agencies that provide or manage a variety of complex programs and services. Harmony is clearly different from competing solutions, combining the flexibility of an application built “from the ground up” with the convenience, cost efficiency and ease of implementation of a commercial off-the-shelf (or COTS) product offering immediate, “out of the box” functionality.
Jacksonville, Florida USA (PRWEB) January 17, 2008
BluePrint Data today announced today the administrator for the .US country-code top-level domain, NeuStar, Inc, has selected it as the Content Manager for the Kids.us domain space. The partnership will secure content registered under the kids.us domain.
The kids.us domain was launched by NeuStar as a result of the “Dot Kids Implementation and Efficiency Act of 2002”, otherwise known as the kids.us Act. President Bush signed a bill requiring that a domain be implemented to serve as a safe haven for Internet material that promotes positive experiences for children and their families.
NeuStar and BluePrint Data have teamed to ensure that the websites children are experiencing online are safe and age appropriate. BluePrint Data operates a parental control software system exclusively based on human reviews by trained and certified Web site content specialists. It is the most thorough and effective method for screening online content, more reliable than the automated technology currently in use by blocking and filtering companies. BluePrint Data’s trained and certified Web content review specialists have reviewed web sites that comprise over 800,000,000 URLs/Web pages making the BluePrint Data database of safe websites the largest in the world.
NeuStar’s Director of Business Development, Keith Drazek stated, “NeuStar is extremely pleased to team with BluePrint Data, who demonstrates a legacy of creating and refining technology and systems to keep the Web safe for children. The BluePrint Data reviewers, technologies, and experience in Web site content are a tremendous benefit and asset to the kids.us space. Selecting them as the Content Manager strengthens NeuStar’s ability to maintain the kids.us space in the safest manner possible.”
BluePrint Data’s CEO Bob Dahlstrom stated, “We are dedicated to making the Internet a better place for children and families. Partnering with NeuStar aids us in fulfilling our mission of providing the highest level of Internet content protection to children and families. Together with NeuStar we can proactively help parents, educators, and communities make kids.us a secure, enjoyable online experience.”
About BluePrint Data
Established in 1997, BluePrint Data / Kidsnet, Inc. has developed the world’s largest database of reviewed web pages. BluePrint Data’s trained and certified Web content review specialists have reviewed web sites that comprise over 800,000,000 URLs/Web pages making the BluePrint Data database of safe websites the largest in the world. BluePrint Data’s internet security and internet filtering products are sold to parents, educators, librarians, and businesses around the world. For more information, visit http://www.BluePrintData.com
NeuStar is built on a foundation of trust and neutrality established over years of securely and successfully managing critical registry and infrastructure services for the telecommunications and Internet industries. As the registry operator of .US, “America’s Internet Address”, NeuStar is responsible for developing, implementing and operating the kids.us Internet address, a child-friendly Internet space for kids under 13 to play, learn and surf on the Web. The kids.us Internet address is open to all consumers, businesses, educators, government agencies and organizations in the United States or with a U.S. presence to register Internet addresses and establish websites. Visit http://www.kids.us for more information and updates on the world’s first child-friendly Internet space and a directory of all kids.us sites. For more information on NeuStar and its service, visit http://www.neustar.biz.
For more information, visit: http://www.blueprintdata.com
FOR MORE INFORMATION:
NEW YORK (PRWEB) July 2, 2008
“Deciding what breed to get is as important as deciding whether to get a dog in the first place,” says AKC spokesperson Lisa Peterson. “The first step in being a responsible pet owner is to do some serious and careful research to determine which breed of dog is right for you and your family.”
The Obama family will be adding a dog to their household for the first time, but according to an Associated Press survey Republican Presidential nominee John McCain and his wife already have 24 pets, including four dogs. The “McCain canines” are an English Springer Spaniel named Sam, two Yorkshire Terriers named Lucy and Desi, and a mixed-breed named Coco. Making up the rest of McCain’s menagerie are a cat, two turtles, a ferret, three parakeets and 13 saltwater fish.
As for a breed for the Obamas, the AKC has scoured all of the “canine candidates” to assess each breed’s credentials as potential “first pet.” Choices were narrowed significantly due to their daughters’ allergies. Therefore, AKC experts made the selection from their list of hypoallergenic breeds.
In the true spirit of doggy democracy, the AKC is asking Americans to vote on the breed they think the Obama family should select. The short list of “canine candidates” chosen by the AKC are:
The Bichon Frise (pronounced BEE-shon Free-ZAY) A small yet sturdy dog with a white, loosely curled double coat, Bichons are naturally sociable. They have a self-assured temperament and are likely to get along with just about everyone (including members of Congress, regardless of party affiliation). Their active, alert and curious personalities make them easy to train, and the breed’s history of being a companion to noblemen in the courts of 16th-century France have primed it for a high-profile life in the White House. Learn more at http://www.akc.org/breeds/bichon_frise/. The Chinese Crested Their Chinese and African heritage makes for an exotic pedigree, and with its unique appearance it’s certain to turn heads. Coming in two varieties, hairless and the powderpuff, Cresteds are lively, playful and alert dogs with plenty of energy. While they are exceptionally loving and affectionate with children, they are only appropriate for mature children who can be taught to handle this diminutive breed gently and responsibly. Learn more at http://www.akc.org/breeds/chinese_crested/. The Poodle – Although often considered high-maintenance show dogs, Poodles are exceptionally smart and athletic. They excel in obedience training and even as hunting companions. The breed comes in three sizes. While their coat does require frequent grooming, their intelligence and versatility more than make up for the extra care. The Poodle is currently the eighth most popular breed in the U.S., according to AKC registrations statistics (AKC
San Diego, CA (PRWEB) March 24, 2010
CSA Travel Protection (CSA), dedicated to providing affordable travel insurance and emergency assistance services, today announced that STA Travel, a global travel specialist with 30 years experience helping students, teachers and young professionals travel the world, will now offer CSA travel plans to its customers when booking travel.
STA Travels customers can purchase travel insurance plans available for as low as $ 48 designed for the student traveler, which includes coverage for trip delays and cancellation, medical care and accidents, loss of baggage and other effects, as well as 24-hour worldwide assistance services.
Travel insurance is a must-have for students planning a trip, and a safety net for their parents, said Kevin Jacobs, STA Travels managing director. CSA is a trusted brand among consumers and travel professionals alike, making it the perfect travel insurance choice for our young travelers.
While most students and young travelers believe they are invincible, an accident or medical emergency, lost passport or luggage, or delayed trip can ruin the most carefully planned trip, said Bob Chambers, CSA director of operations. STA is the leader in student travel, and were excited to provide this much needed service to its valuable customers.
According to the Student Youth & Travel Association, 86 percent of parents believe that travel is an essential part of their childs educational experience. Whether its for summer vacation, spring break or study abroad, the best way to protect against unforeseen catastrophes is with student travel insurance, advises the U.S. Travel Insurance Association.
About STA Travel
STA Travel is a global travel specialist with 30 years experience helping students, teachers, and young professionals travel the world. STA offers a unique range of products with exclusive discounts on airfare, accommodations, tours, rail passes and more. The company holds a global presence in 90 countries with 400 retail locations, sending more than six million travelers away each year.
About CSA Travel Protection
CSA Travel Protection is dedicated to providing affordable travel insurance and emergency assistance services to protect travelers valuable investments and provide the peace of mind one deserves while traveling. Since its inception in 1991, CSA has developed a reputation for standing behind its customers and evolving products and services to meet their needs. Through superior customer service, extensive experience and industry-leading innovation, CSA is with its clients every step of the way, whenever and wherever they are needed.
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Redwood City, CA (PRWEB) December 15, 2010
The State of Idaho Department of Health and Welfare (DHW) has selected Corticon Technologies to provide their enterprise standard business rules engine. Corticons software will be used by Idaho DHW to provide faster and more efficient social services, while also improving service quality. This is achieved by automating the rules, regulations, and best practices that govern benefits determination, needs assessment and service delivery.
Idaho DHW focuses on the health, safety, and self-sufficiency of Idahoan individuals and families. DHW provides services in the form of benefits programs such as health care, cash assistance, food stamps, nutritional assistance, foster care and child protection. Recently, an ailing economy has created an influx of citizens in need. Currently, DHW serves the 1.5 million citizens of Idaho, of which nearly one in four citizens require services. Record enrollment, combined with lower tax revenue, has created a crises situation, overloading social service personnel. Fortunately, Corticon can help.
Idaho intends to use Corticon to automate regulated, rules-driven processes such as benefits determination and needs assessment. The Corticon-powered solutions will help Idahos social workers more effectively manage the increased workload, while simultaneously improving quality of service via better adherence to federal regulations and best practices. Corticon will be used both to replace aging, inflexible, legacy technology, as well as to automate manual tasks. According to Mike Wickham, Bureau Chief, Idaho Department of Health and Welfare, “Almost everything that we do is heavily driven by business rules, mandated by federal regulations that define our social service programs. Corticons rules engine will make our business rules more visible and accessible to the business, but also more responsive to the changes that come from either state or federal regulations.”
Idaho plans to first implement Corticon as a part of their WIC system replacement. WIC refers to the Special Supplemental Nutrition Program for Women, Infants and Children, a Federal assistance program of the Food and Nutrition Service (FNS) of the United States Department of Agriculture (USDA). WIC provides nutrition assistance for low-income pregnant women, breastfeeding women, and infants and children under the age of five.
Idaho’s WIC program has expanded dramatically in recent years, from 62,000 citizens in 2006, to 82,254 citizens in 2010. This growth has overwhelmed their social workers. Their existing legacy WIC system, which minimally supported the process, was too inflexible to change. Thus, Idaho decided to replace their WIC system.
After evaluating a number of WIC systems at other states, Idaho decided to build their own, using Corticon as the rules engine. The new solution is expected to significantly improve their social workers productivity, by helping to automate the process of certification (i.e. eligibility), needs assessment, and food package selection. The new WIC system will provide faster service to citizens, while also improving service quality via better adherence to federal regulations and best practices.
Idaho DHW chose Corticon as their enterprise standard rules engine after a lengthy evaluation process. After evaluating several products, and working with a rules engine product as a part of an existing system, Idaho recognized Corticon as providing a true breakthrough in ease-of-use. Most products require learning multiple tools and languages to do what Corticon could do with a single, business-friendly tool, said Vickie Flatt, Project Manager at Idaho DHW. This ease-of-use results in several benefits. First, new systems can be developed and modified far more quickly. Second, with Corticon, all rules are transparent to business people, ensuring that the rules are easier to understand, validate and change. Third, with Corticon, it is far faster and easier to train new resources, including business people, to build and maintain rules.
“We proved that Corticon can significantly reduce the overhead to create and maintain business rules,” said Mr. Wickham. “We are embracing Corticon as an enterprise standard and see the opportunity to put the rules engine in many other areas of our business.”
“Corticon is pleased to partner with the Idaho Department of Health and Welfare to provide more efficient and responsive benefits systems,” said Dr. Mark Allen, CEO of Corticon. “We look forward to helping Idaho to better serve the needs of their citizens.”
About Business Rules Engines
Business rules engines (BRE), also known as business rules management systems (BRMS) , are an advanced technology used to deliver more agile IT systems (see http://www.corticon.com/Products/). Business rules engines enable the business logic of software applications to be externalized from programming code and managed by subject matter experts. Business rules engines provide a number of key advantages such as accelerated application development and maintenance, increased business transparency and control, and improved audit-ability. In addition, they enable the automation of sophisticated operational decisions that are too complex and volatile to automate via traditional programming techniques.
About the State of Idaho Department of Health and Welfare
The Idaho Department of Health and Welfare’s programs and services are designed to help people live healthy and be productive, strengthening individuals, families and communities. From birth throughout life, we help people improve their lives. We deal with complex social, economic and health issues. We receive requests every day for assistance with food or medical insurance. We help others with child care, child support and substance abuse problems. Throughout the state, we are at the forefront of protecting public health. We help people help themselves. Our goal is to help people become self-reliant, working with them to identify issues and solutions to their problems so they won’t need future assistance from us. Idaho’s health and human services are a partnership. We team with other agencies and human service providers to meet the needs in each community. Working together, we can build a better Idaho.
Corticon is the leading independent provider of business rules engines, used to automate decision making processes with unprecedented agility and business control. Corticon is a privately held company headquartered in Redwood City, California, with European headquarters in The Netherlands, worldwide distribution through local Corticon offices, and an extensive partner network. Corticon’s products are in use today at many of the world’s largest banks, insurance companies, media companies, telecommunication providers and government organizations, collectively automating millions of decisions per day.
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Sunrise, FL (PRWEB) October 16, 2012
DonorCommunity, Inc., developers of an innovative cloud computing software platform for fundraising and advocacy, announced today that ChildNet has become the latest nonprofit to adopt DonorCommunity’s fully integrated suite of applications for fundraising, Website content management, online marketing, social networking, personal fundraising, online donations, online auctions and event management.
It was clear from the start that DonorCommunity had a great deal to offer, said Elizabeth Wynter, ChildNet Director of Community Relations. Although I had some initial concerns that such a comprehensive system might be difficult for us to master, I was surprised and delighted by how quickly we were able to become productive. Within ten days, we not only had a brand new Website but were managing events and employing DonorCommunitys Refer a Friend, Personal Fundraising and Donate Now capabilities to expand our stakeholder database. Thanks to DonorCommunity, were well on our way towards achieving our fundraising and advocacy goals for the coming year.
DonorCommunity offered a unique combination of sophisticated technology and operational simplicity, allowing us to significantly enhance our capabilities without costly new investments in IT infrastructure and staffing, said Dipak Parekh, ChildNet CFO/COO for Palm Beach and Broward Counties. This kind of efficient investment is essential for a nonprofit organization like ours, allowing us to focus our limited resources on what matters most: protecting the children at risk in our communities.
“Like many of our clients, ChildNet was contending with a collection of standalone applications and labor-intensive processes that made it difficult to handle routine tasks, such as updating its Website or handling event registration and ticketing, said David Blyer, DonorCommunity founder and CEO. “Now, these administrative tasks, and many more, have been streamlined and automated. Were proud that ChildNet selected us and honored to support such a wonderful and worthwhile organization.
ChildNets mission is to protect abused, abandoned and neglected children in the communities it serves. It fulfills this responsibility by managing comprehensive networks of child welfare services providers and, in Broward, by also serving as the single centralized child welfare case management provider. As the Community-Based Care lead agency in Broward and Palm Beach counties, ChildNet seeks constant input and support from community stakeholders and service providers. For more information about ChildNet and its services, please visit http://www.ChildNet.us or call (954) 414-6000.
DonorCommunity, Inc. is a cloud computing, Software as a Service firm that helps nonprofit organizations cultivate donors, forge closer relationships with stakeholders, engage their communities and raise funds year-round. DonorCommunity offers a suite of fully-integrated Web applications for constituent relationship management, online auctions, online marketing, online donations, event management, personal fundraising, social networking and Web content management. The entire platform is furnished on a fixed-fee, annual subscription basis that includes unlimited users, unlimited training, unlimited support and free Website hosting. For more information, visit http://www.DonorCommunity.com.
Edinburgh, UK (PRWEB UK) 4 December 2012
Online identity verification company miiCard today announced that it will verify digital identities for ENUs online healthcare and childcare protection initiatives. ENU will use miiCards Level of Assurance 3 (LOA3) identity proofing service to safeguard sensitive healthcare and user data. With miiCard, ENU can prove a users identity to the level of an offline photo ID check before allowing policy-based access to the data in a controlled manner, enabling greater information sharing between organisations and within society.
These initiatives involve highly sensitive and private information, and it is critical that we know the identity of the person at the other end of the browser, said Professor Bill Buchanan, Professor of Computing at Edinburgh Napier University. miiCard delivers an unprecedented level of assurance and traceability when proving a users identity, and gives each user complete control over their own identity and what type of information they share online. It is only with this level of identity checking and trust that we can meet the UK governments three-year target for universal access to personal health records.
Edinburgh Napier University and miiCard will deploy their joint solution across three application areas:
1. Trusted Services for Holistic Care: This project focuses on developing a scaleable, robust and secure information architecture for holistic care that integrates information from primary and secondary care, along with the assisted living environment. The cloud-based platform employs a strong governance policy that integrates digital identity at its core to enable users to own their data, define access to it, and leverage it for a wide range of clinical services.
2. ee-Health Portal: Utilising the Trusted Services work, this broader solution incorporates a portal for clinical and social care services to verify the identity of a patient or citizen, and then allow them to access and share their personal health records.
3. Child Protection: In this integration with key Scottish and UK government initiatives, safi.re applies a federated identity infrastructure and information sharing system to a child concern portal where professionals across multiple agencies can monitor, share and implement action plans on behalf of at-risk children.
“We are proud to be a part of Edinburgh Napier Universitys pioneering safi.re solutions to important healthcare and child welfare needs online, enabling improvement in data sharing and ultimately quality of life for all of us as citizens, said miiCard CEO James Varga. These are powerful examples of the types of applications miiCard makes possible by creating true trust online.
miiCards Identity as a Service (IDaaS) platform can prove a users identity completely online and in just minutes. Using the authority and security inherent in a users online financial accounts to validate identity, miiCards LOA3 service is able to verify approximately 300 million users across nine countries and five continents today.
miiCard is a global online identity verification service that allows a user to prove for the first time that I am who I say I am purely online and in real-time. miiCard empowers consumers to build trust on social networks, trade and transact easily and with confidence, and proactively manage their online identity. Vendors accepting miiCard as proof of online identity can increase conversions, reduce cost of execution and augment fraud and identity theft protection. miiCard currently supports the United States, Canada, the United Kingdom, South Africa, India, Australia, New Zealand, Ireland and France.
About Edinburgh Napier Universitys safi.re
Information sharing is an essential business requirement, allowing companies and organisations to combine skills, information and processes to deliver better services or products to their customers or citizens. In recent years, the demand for significant sharing of sensitive information has outstripped technologys ability to deliver this requirement securely and consistently.
safi.re (Structured Analysis and Filtering InfoRmation Engine), developed within Edinburgh Napier University and supported by a Scottish Enterprise Proof of Concept project grant, looks to address this technology gap, providing a governance framework and architecture between departments or organisations that controls, protects and provides the information while ensuring all compliance and policy requirements are met.
Huntsville, AL (PRWEB) August 6, 2003
Avocent Corporation (NASDAQ: AVCT), the leading global provider of KVM switching and network connectivity appliances, today announced Microsoft has selected its KVM OVER IP switching system to centrally manage its worldwide network of online gaming servers that host the new Xbox Live experience. Avocent’s DSR4160, CPS1600 and its Equinox LAN-to-serial solutions were installed in data center sites to manage multiple servers in Japan, the U.S. and the U.K to assist in performing and maintaining up time for mission critical servers.
Xbox Live required a solution that allowed multiple simultaneous system administrators located in Redmond, Washington, to easily manage all of the gaming servers at any site world wide right from their desktops. Additionally, Xbox Live chose Avocent’s KVM OVER IP switching solutions for its ability to leverage existing network infrastructure that require minimal rack space.
Within the Xbox data centers, Avocent’s DSR4160s connect directly to existing LAN cabling to create a parallel, in-band service network so administrators can access and manage every server from a remote console. CPS1600s and Equinox LAN-to-serial solutions add serial connectivity so administrators can continue to manage the network if it goes down or a server powers-off. Using the DSView software on a management console in the Redmond Xbox Management Center or on a PC from another location, administrators can view, check status, reconfigure, and even hard reboot servers.
“The winners in the Internet gaming business will clearly be those companies that can provide reliable, fast server access to gamers,” said Gary Johnson, Avocent’s senior vice president of global branded sales. “We are confident our digital KVM OVER IP switching solutions will give Microsoft the ability to manage mission critical servers.”
“Avocent’s KVM OVER IP technology provided the only 24/7 solution that met the requirements for manageability, security, scalability and flexibility of design for the hundreds of servers we have deployed around the world,” said Nicky Pike, Operations Program Manager for Xbox Live, Microsoft. “Avocent’s DSR4160 exceeded all of our expectations. Its use of KVM switching over the network meets our crucial need for issues management for the Xbox Live online gaming service.”
About Avocent Corporation
Avocent (NASDAQ: AVCT) is the leading worldwide supplier of KVM (keyboard, video and mouse) switching, remote access and serial connectivity solutions that provide IT managers with access and control of multiple servers and network data center devices. Avocent¡¦s KVM solutions are distributed by the world¡¦s largest server manufacturers and installed in Fortune 100 companies around the world. For more details, visit http://www.avocent.com.
About Xbox Live
Xbox Live is the first comprehensive, online gaming arena fully dedicated to fast-action broadband gaming experiences. Xbox Live will allow gamers to play multiplayer Xbox games with other gamers everywhere via a high-speed Internet connection. With a built-in hard drive and Ethernet port, the Xbox console was built from the ground up to be an online gaming system.
Xbox Live will enable all gamers to find and play with their friends easily, talk to other players during game play through the Xbox Communicator headset, and download current statistics, new levels and characters to their Xbox hard drive.
This press release contains statements that are forward-looking statements as defined within the U.S. Private Securities Litigation Reform Act of 1995. These include statements regarding market opportunity, product development, engineering and design activities, and product availability and operability. These forward-looking statements are subject to risks and uncertainties that could cause actual results to differ materially from the statements made, including the risks associated with the introduction and operation of new products and technologies, risks associated with product design efforts, and risks associated with reliance on a limited number of component suppliers and single source components. Other factors that could cause operating and financial results to differ are described in Avocent’s annual report on Form 10-K filed with the U.S. Securities and Exchange Commission.
Avocent and KVM OVER IP are trademarks or registered trademarks of Avocent Corporation or its affiliates. Xbox is a trademark of Microsoft Corporation in the United States and/or other countries. All other trademarks or company names are trademarks or registered trademarks of their respective companies.
Miami and Coral Gables, FL (PRWEB) April 21, 2006
Zagada Markets, Inc., a leading business development strategy and advisory firm, has selected SER Solutions, Inc., as its premiere outbound contact center technology member for its Sphaero Alliance outsourcing partnership. Zagada Institute, the companys research arm projects that Caribbean and Central America agent density will reach 80,000 among its 300 centers by the end of 2006.
While the regions contact center activity is significantly inbound customer care and technical support, were seeing a growing percentage of up-sell and outbound initiatives among regional centers we interviewed for both our latest Central America Call Center Report 2007 and our updated February 2006 analysis on our Caribbean Call Center Report research reports, said Philip Dickenson Peters, CEO of Zagada Markets. This growth in the service delivery mix drove our decision to identify, invite and position a leader with outbound niche expertise to expand our Sphaero Alliance Nearshore portal offering, Peters said.
Based in Dulles, Virginia, SER Solutions is an award-winning provider of contact center software to contact center operators, telecom operators, financial institutions and major enterprises. The Company’s solutions support business activities such as planned and proactive customer care, telemarketing, collections, fundraising, emergency notifications and political calling. Seven of the top 10 global teleservices agencies use SER technology.
We are delighted to join the Sphaero Alliance in extending and positioning the SER brand to contact centers in the Caribbean, Central America and Latin America. SER is fully committed to serving our existing clients in the region and equally focused on attracting new customers to our client portfolio, said Juan Navarro, CEO of SER Solutions, Inc.
In February 2006 the company extended its market leadership by winning Frost & Sullivans 2005 Product Differentiation Innovation Award in the global outbound dialing market for its CPS E2 enterprise contact center solution and TSP500 predictive dialing platform. The company also secured Customer Inter@ction Solutions Magazines 2005 Product of the Year Award for SERTAINTY, its speech analytics solution.
About the Sphaero Alliance
Sphaero Alliance members offer complete, end-to-end sourcing, and business expansion services for Fortune 1000 companies needing contact center services, business process outsourcing support, site selection advisory and professional and corporate administrative support services from its network of Caribbean Basin and U.S partners. Membership in the alliance is by invitation only and comprises an elite group of best-in-class companies carefully screened and evaluated before seat participation is granted. Alliance members and their parents generate revenues in excess of US $ 1.8 billion. Sphaero Alliance human capital network is made up of over 5,000 agents, engineers, programmers, analysts, lawyers, accountants and support staff serving dozens of Fortune 1000 companies and high profile clients. The Sphaero Alliance was conceived and launched by Zagada Markets as a pan-Caribbean Basin/Latin business development venture to accentuate the companys Caribbean Basin Nearshoring decade of Innovation (2002-2010) Theme. For more information please visit http://www.sphaeroalliance.com
Zagada is a leading strategy and innovation-consulting firm focused on business development, alliance formation, and innovation in the Caribbean and the U.S marketplace. Formerly founded as The Peters Group in 1989, Zagada is recognized for its strategic innovation practice. The company uses a combination of creative and analytic concepts and approaches to develop and launch its own branded products and services as well as help businesses and regional Economic Development Agencies unlock latent assets in delivering their message. Zagada is recognized for helping organizations conceptualize, nurture and birth new revenue — generating ideas. The companys multi-company alliance branded project is the SphaeroAlliance (http://www.sphaeroalliance.com), a Caribbean Contact Center and Business Process Outsourcing alliance and platform. The Zagada Institute is the companys research arm.
For more information please go to http://www.zagada.com or http://www.sphaeroalliance.com
About SER Solutions, Inc.
SER Solutions, Inc. delivers unsurpassed contact center management solutions to support planned and proactive customer outreach, telemarketing, collections, fundraising, emergency notifications, and political calling. SERs solutions enable enterprises to turn their contact center into a profit center by generating increased customer loyalty, expanding up-sell and cross-sell opportunities, maximizing agent productivity, and reducing costs. The company is headquartered in Dulles, Virginia with operations in North America, Europe, and Asia Pacific. Additional information about SER is available at http://www.ser.com.
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New Albany, OH and Laredo, TX (PRWEB) March 08, 2013
Laredo Medical Center, a Level III-designated Trauma Center in Laredo, Texas, has selected STi Healthcare to provide data and record migration services for its legacy obstetrics software solution and the OLAH Viewer for Legacy Content Management (LCM) for long-term medical records retention.
Clinicians and staff needed access to legacy patient information and records and required a solution to meet its high-quality and secure standards. Laredo Medical Center was faced with expensive maintenance and support fees for a system no longer in use for long-term records retention. The combination of the STi Data Migration Solution and OLAH Viewer allows legacy systems to be completely shut off avoiding costly upkeep and maintenance fees.
According to Brian Olah, Founder and CEO of STi Healthcare, The STi Data Migration Solution will allow Laredo OB legacy patient records to be securely retained and accessible for the 20+ years, required storage of maternal and infant patient records, without having to maintain the NaviCare WatchChild System.
The OLAH Viewer will help Laredo Medical Center manage legacy medical records retrieval while keeping track of access activity to patient records. OLAH integrates with the hospitals existing security platform allowing Laredo Medical Center to support stipulations set forth by HIPAA the Health Insurance Portability and Accountability Act, which guides access and use of protected health information (PHI).
The OLAH Viewer is the industry leading Legacy Content Management solution for long-term medical records retention. OLAH supports searchable, secure retention of indexed patient records extracted from legacy systems. OLAH is a zero footprint, web-based, VM appliance that can be integrated with Laredo Medicals existing data center and security platform to allow for flexible configuration of usage including restricted group and/or role based access to archived patient records.
About Laredo Medical Center
Laredo Medical Center is part of the Community Health Systems, Inc. (CHS). CHS is one of the nation’s leading operators of general acute care hospitals. The organization’s affiliates own operate or lease 135 hospitals in 29 states, with an aggregate of approximately 20,000 licensed beds. In over 55 percent of the markets served, CHS-affiliated hospitals are the sole provider of healthcare services.
About STi Healthcare
STi Healthcare (STi) is the healthcare industry leader in archiving clinical systems and provider of Legacy Content Management (LCM) solution – OLAH Viewer. STi Healthcare has over twelve years of specializing in clinical systems with experience in working with a broad array of vendors such as GE Healthcare, Philips Healthcare, Hill Rom, McKesson, Siemens, and Cerner as well as custom hospital systems across multiple specialties within a hospital.
For more information go to: