Tag Archives: Education

Dr. Edward F. Dragan, Education Expert, Consultant and Founder of Education Management Consulting, LLC, Exposes Graduation Night’s Silent Killer


Lambertville, NJ (PRWEB) May 10, 2007

Dr. Edward F. Dragan, writer of the soon-to-be published book, “Keeping Kids Safe: What Parents and Teachers Need to Know,” exposes graduation night’s silent killer.

Dr. Dragan, education expert and consultant, exposes the combination of sleep deprivation and driving as the overlooked silent killer among graduating high school students. All-night school sponsored graduation events are popular because they reduce the incidence of alcohol and drug abuse by students who might otherwise attend unsupervised events. However, these alternative “safe” events potentially expose students to the equivalent danger of drowsy driving.

Drowsy driving is the is the second biggest killer on our nation’s roads. The National Highway Traffic Safety Administration puts the number of such accidents at 100,000 per year of which approximately, 1600 result in fatalities and 71,000 in injuries.

Research has shown that the effects of sleep deprivation are similar to the effects of alcohol intoxication. One such study was reported in 1997 by Dawson and Reid of Australia’s National Center for Sleep Research. They found that subjects kept awake for 17 hours performed on cognitive-psychomotor tests the same as a rested person with a blood alcohol concentration (BAC) of 0.05 percent.

At 24 hours of sustained wakefulness, performance was equivalent to a BAC of 0.10 percent. In 16 states drivers are considered drunk with a BAC of 0.08; the remaining states set a level of 0.10.

Many schools and parents fail to consider that allowing students to drive after staying up all night is equally as dangerous as allowing students to driver under the influence of alcohol. Data gathered through a national survey, conducted by Education Management Consulting, LLC, of more than 300 high schools revealed that fatigue and sleep deprivation are generally not considered risks by the planners of all-night graduation parties.

Rather, the focus was on sponsoring a supervised alcohol and drug free event. Typically, event planners keep high school graduates entertained from the beginning of the party until the next morning with a variety of activities, including music, dancing, and competitive events. For many graduates taking part in these events means staying awake for 24 hours. When they leave in the morning- unchecked and unsupervised- their condition is similar to being impaired by alcohol or drugs.

Dr. Dragan said students need not be placed in this life threatening situation. School leaders have a duty to to protect students from known risks, and that includes the clear risk of driving while drowsy.

Fortunately, a few easy and effective precautions can protect students, Dr. Dragan said. First, consider transporting students in school buses, or leased buses to the event and home after the event. For little cost, the school can provide safe transportation after a fun-filled, sleep deprived night for graduates. Even if transportation is provided, adopt clear procedures to protect students from driving while sleep deprived. Specify that under no circumstances will any student, faculty member, or parent chaperon be allowed to drive after attending an all-night graduation party.

Says Dr. Dragan: “No reasonable educator would allow an intoxicated student to get behind the wheel of an automobile and drive away. Why allow a sleep deprived student to do the same? Assessing the risk and planning contingencies for prom and graduation events will help keep students safe, and protect schools from liability.”

About:

Edward F. Dragan, Ed.D. is the founder of Education Management Consulting, LLC, providing consultation to school administrators and education expert witness services to attorneys on education-related issues including school management, safety, bullying, sexual harassment, child custody, and special education . His book, Keeping Kids Safe in School: What Parents and Teachers Need to Know, is scheduled for publication in 2007.

Contact Information

Edward F. Dragan, Ed.D.

Education Management Consulting, LLC

609.397.8989

http://www.edmgt.com

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Education.com Partners with Leading Organizations to Give Parents the Resources They Need to Become More Involved in Their Kids’ Education


Redwood City, CA (Vocus) May 19, 2009

Education.com , a leading web destination for parents of school-aged children, today announced partnerships with some of the nation’s leading family-focused, not-for-profit organizations. In teaming up with organizations like the Autism Society of America (ASA) , Boys Town National Hotline, Hand in Hand Parenting , the National Center for Learning Disabilities (NCLD) , and PBS Parents , Education.com has increased its capacity to provide information, ideas, and inspiration to help parents effectively address the unique educational and developmental needs of their children.

“Many parents agree with President Obama and Secretary of Education Duncan that responsibility for our children’s education must begin at home,” commented Education.com CEO Dr. Ronald Fortune. “However it’s not always obvious to parents how they should get involved. Education.com and our partners are committed to making sure that all parents can easily access the resources they need to be active and effective participants in the education of their children.” Fortune noted that Education.com leverages the expertise of its not-for-profit partners in a number of innovative ways.

In addition to creating its own content, Education.com acquires original articles from partner organizations. Before being published to the site, all articles must receive Education.com’s stamp of approval to indicate that the content is evidence based, credible, timely, and easy to understand. NCLD, an organization that provides information, promotes research and programs, and advocates for policies, and PBS Parents, PBS’s online resource, have contributed hundreds of articles to Education.com’s information centers.

In addition to contributing articles to Education.com, the Autism Society of America, the nation’s leading grassroots autism organization, will also serve as Guest Editor of an upcoming Education.com Special Edition on Asperger’s Syndrome. The Asperger’s Special Edition will give readers access to the latest information on Asperger’s Syndrome along with original articles from world experts and educators.

Boys Town National Hotline and Hand in Hand Parenting, an organization devoted to helping parents acquire the skills they need to build and rebuild close connections with their children, both participate as experts in Education.com’s new question-and-answer resource, JustAsk. Ginny Gohr, Director of the Boys Town National Hotline explains her organization’s interest in contributing to JustAsk, “Over the past two decades, Boys Town has had the privilege of helping millions of parents who have made calls to our hotline. We’re really excited to participate as Education.com JustAsk experts because now, with hundreds or thousands of parents reading each answer, we’re able to provide more parents with the high-quality advice and support they need.”

Education.com’s Fortune notes the importance of these organizations’ contributions “We believe all parents want to do what’s best for their children. We’re here to provide world-class information, resources, ideas, and inspiration to help parents get involved, stay involved, and be powerful advocates for their children’s education. No organization on its own could generate the volume of credible resources required to meet the incredibly diverse needs of parents, so we’re thrilled to partner with the leading experts in each topic who can help us get parents what they need.”

About Education.com: From kindergarten readiness to college prep, Education.com is the leading destination for involved parents. More than a million parents a month come to Education.com to get the information they need to support their children’s unique educational and developmental needs, and to find ideas for how to make learning more fun. The company has teamed up with leading universities, nonprofits, and research organizations to offer highly credible parenting, developmental, and educational information. The site also offers printable activities, community resources, access to best-of-breed educational services, and SchoolFinder – a tool that gives parents comprehensive data on the nation’s 125,000 public, private and charter schools. Education.com was founded in 2006 and is headquartered in Redwood City, CA. The company is backed by leading venture capital firms, Azure Capital Partners, TeleSoft Partners, and California Technology Ventures. For more information, please visit http://www.education.com.

About ASA: ASA, the nation’s leading grassroots autism organization, exists to improve the lives of all affected by autism. We do this by increasing public awareness about the day-to-day issues faced by people on the spectrum, advocating for appropriate services for individuals across the lifespan, and providing the latest information regarding treatment, education, research and advocacy. For more information, visit http://www.autism-society.org.

About Boys Town National Hotline: The Boys Town National Hotline was established in 1989 and answers nearly 175,000 calls for help every year. A service provided by Boys Town, founded in 1917 by Father Edward Flanagan, offers trained, professional counselors to callers 24 hours a day, 7 days a week. Callers problems range from relationship and parental discipline issues to depression and suicide. In crisis situations, counselors assist callers and provide community resources and emergency intervention. The Hotline provides referrals to agencies throughout the United States and responds to anyone in need of assistance, with a special focus on children and families. Anyone in a crisis situation, especially children and families, can call 800.448.3000 for help anytime. For more information visit http://www.boystown.org/hotline.

About Hand in Hand Parenting: Hand in Hand (formerly Parents Leadership Institute) helps parents acquire the skills they need to build and rebuild close connections with their children. We also encourage parents to build close connections with other parents, so they are able to learn and share with others, and work together to build a healthier community. For more information, please visit http://www.handinhandparenting.org/.

About National Center for Learning Disabilities (NCLD): NCLD provides essential information to parents, professionals, and individuals with learning disabilities; promotes research and programs to foster effective learning; and advocates for policies to protect and strengthen educational rights and opportunities. For more information about NCLD, please visit http://www.LD.org.

Respected Cadre of Education Pundits Bring Insightful Commentary to BAM Radio Network

Los Angeles CA (PRWEB) May 28, 2010

BAM Radio Network, the education station online, today announced the launch of “Education Pundits On-Air,” a cadre of education experts who will bring insightful and informed commentary to a broad range of radio programs on the network. The aim is to enrich the programming by bringing a wider perspective to every show. The diverse, eclectic and respected team of experts includes:

Jay Mathews

Mathews is education columnist for the Washington Post. He has been with the Post for 39 years. He attended Occidental and Harvard Colleges, wrote a book on the famous Los Angeles math teacher, Jaime Escalante, and the lack of challenge in American high schools. His most successful book is his most recent, Work Hard. Be Nice — How Two Inspired Teachers Created the Most Promising Schools in America. This story of how the KIPP schools raised the achievement of impoverished students to unprecedented levels was a New York Times bestseller.

His rating system for U.S. high schools, the Challenge Index, appears every year in Newsweek and the Post. It has been cited in hundreds of newspapers and magazines since 1998 and gets about 7 million hits a year on the Newsweek.com web site.

Smart Horizons Career Online High School Provides Critical Education for Students in Need of an Accessible High School Diploma

Tallahassee, FL (PRWEB) October 6, 2010

Smart Horizons Career Online High School(SHCOHS) opened last May with the specific intention to help adults in our nation who have not completed a high school education. This is a significant population, and now more than ever, with jobs being scarce, a high school diploma, coupled with a career certificate is critical. The schools goal is to quickly and in a cost effective manner provide students the education they need so they can compete in the work force. SHCOHSs inaugural cohort of students is finishing up their graduation requirements. These students are encouraged about the opportunities that will now be available to them.

Betsaida Marrero is one of these students. Marrero is a twenty-four year old, single mother of three. She is completing the education process that was interrupted after her tenth-grade year by the birth of her first child. It was hard to go back to school after I had the baby, Marrero said. You have to make a lot of decisions when you become a parent and I decided I needed to work for my child, but I never lost the dream of completing my education. I am now able to work on this goal thanks to the Smart Horizons Career Online High School program. I can do it on my own time and in my home, which is very convenient. Taking online high school courses works extremely well with my busy schedule.

In addition to earning her high school diploma, Marrero is also completing course work for a career certificate in office management through the Smart Horizons Career Online High School program.

I completely love the way the program is designed, Marrero said. I am able to understand everything very well, and I also love the fact that I am able to finish high school and get a career certificate as well.

Marrero said that the SHCOHS program is helpful because it allows her to both read and hear all the information she needs on a given topic. She also likes the way the program helps her to understand a topic by showing her the parts of the topic she did not understand.

Just knowing that Im accomplishing this goal to finish school helps me to know that I can look forward to a brighter future both mentally and economically, Marrero said.

Another student, Vaughn Jones is about to celebrate her 50th birthday, but shes already giving herself a valuable gift by obtaining the high school diploma that eluded her so many years ago. Smart Horizons Career Online High School is making it possible.

Smart Horizons Career Online High School is giving me the opportunity to obtain something Ive been trying to get since 1978, Jones said, referring to that high school diploma. Jones, who lives in Pahokee, Florida, is also completing course work for a career certificate in Childcare & Education. The ability to earn online high school credits has helped simplify her life.

I started out with the career certificate part of the program and Im almost done with that, Jones said. Ive just started the high school classes and I think this is going to be the most interesting part. Its a good program and I especially like the math courses.

Jones, who is married and has four grown children, said it was hanging with the wrong crowd that cost her high school diploma in her youth. I was trying to fit in and I let myself be influenced, she said. Jones completed the eleventh grade, but left school shortly after starting her senior year.

Getting this accredited online diploma is going to give me more opportunities than Ive had, Jones said. Most jobs require a high school diploma and this is going to open doors for me.

About Smart Horizions Career Online Education: Smart Horizons Career Online Education, a private adult online high school district, is a national leader in delivering affordable, career-based online education to students throughout the world. Founded in 2009 and located in Pensacola, Florida, Smart Horizons Career Online Education offers complete career-based online high school diplomas and career (credentialed) certificates in the fields of healthcare, childcare and education, transportation services, homeland security, protection services, and office management. For more information, visit our Web site at http://www.smarthorizonsonline.org , call our office at 800-261-6248 or email our office at hliebman(at)smarthorizonsonline(dot)org.

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Digital Defense Announces Latest Security Education Upgrade


San Antonio, TX (Vocus/PRWEB) January 25, 2011

Digital Defense, Inc. (DDI), a leading provider of information security governance, risk management, and compliance (GRC) solutions, today announced they have released an enhanced version of their popular Security Training, Education, and Awareness Module (TEAM). TEAM is a web-based education service that empowers DDI client organizations with the ability to provide their customers with a variety of security education modules focused on computer use at home or work and associated cyber-threats on the Internet. This latest update consists of a new course entitled Online Social Networks, which is a growing phenomenon embraced by users of all ages.

Gartner is a strong advocate for security education because we can see the positive results that ensue. Companies which take a proactive approach to this subject show a strong commitment to the protection of their client data, explained Andrew Walls, Research Director of Gartner. Threats that exist in the increasingly sophisticated realm of social media and other cloud-based applications are increasingly prevalent; therefore security education regarding this topic is extremely timely.

DDI is highly focused on the growth and evolution of all our service offerings and on how we can best support our clients in addressing their security and regulatory compliance challenges so they can concentrate on making their businesses more successful, stated Larry R. Hurtado, president and CEO of Digital Defense. The TEAM service not only helps us meet that goal, but ultimately the security education of our clients online patrons can have a very constructive affect in the battle to maintain network and computer security. Our growing TEAM client list is an indication to us that we are both helpful and effective in that effort.

DDI releases the TEAM service in both English and Spanish. TEAM consists of sixteen other courses, corresponding tests, and completion certificates such as Online Fraud, Passwords, Online Shopping, Viruses/Worms, Trojans & Spyware, Home Firewalls, Securing Home Computers, Secure Transactions Away from Home, Online Banking Myths, Child Safety Online, ATM & Debit Card Misuse, Wireless Security, Keylogging, Vishing, Botnets, Old Computer Disposal and a special section related to Identity Theft.

About Digital Defense

Digital Defense, Inc. (DDI) is a leading provider of security governance, risk management, and compliance (GRC) solutions. The company provides managed and client-directed security GRC services directly and through its business partners to organizations of all sizes and industry types. DDI clients enjoy greater visibility and management insight of their enterprise-wide GRC programs using DDIs proprietary Software as a Service (SaaS) delivery platforms and assessment tools. For more information about Digital Defense, please visit our web site at http://www.ddifrontline.com or contact us at 888.273.1412.

Reader Contact Information

Digital Defense, Inc., 9000 Tesoro Drive, Suite 100, San Antonio, Texas, 78217

Phone – 210.822.2645, Fax – 210.822.9216

http://www.ddifrontline.com

Digital Defense and the Shield Logo are Registered Service Marks of Digital Defense, Inc. All other trademarks are the property of their respective owners.

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Tennessee State Board of Education Approves New Teacher Evaluation Model


Nashville, TN (PRWEB) July 19, 2011

The Tennessee State Board of Education has approved a new model for teacher evaluation, Teacher Instructional Growth for Effectiveness and Results (TIGER) powered by Pearson. A turnkey system developed by Tennessee educators for Tennessee school districts, TIGER aggregates accurate and actionable feedback on classroom performance to provide each teacher with an individualized plan for growth and improvement.

TIGER powered by Pearson is the only state-approved and Tennessee-developed teacher effectiveness model that brings together teacher observation data and on-demand professional development technology into direct alignment with rubrics describing effective teaching and instructional best practices.

When Tennessee schools open their doors in August, every district must be at-the-ready for the first time to implement a Tennessee Department of Education approved comprehensive system for evaluating and supporting classroom teachers. This totally new requirement was set forth by the states First to the Top plan for school reform.

Now, school districts can opt for a suite of offerings from Tennessees Association of Independent and Municipal Schools (AIMS) and the education services and technology company Pearson that will center on supporting educators with ongoing training and evaluation to enhance their teaching and improve student performance.

We believe unequivocally that the teacher is the single most important force in student learning, said Marilyn Mathis, executive director of AIMS. Nothing is more vital to ensuring that our children are college- and/or career-ready than the ongoing development of our teachers skills and knowledge through personalized opportunities. TIGER has been created to formatively support and develop teaching to its highest potential through the collaborative interaction of instructional leaders and teachers. By Pearson teaming up with AIMS and with our schools, we believe a clear, concise path to professional success will be created for all Tennessee teachers.”

The integrated evaluation system will engage teachers within a learning model that facilitates four critical elements:

Professional Development Resources Serves Continuing Education Needs of School Psychologists


Jacksonville, Florida (PRWEB) October 01, 2011

Professional Development Resources has published several new continuing education (CE) courses that provide school psychologists with evidence-based practices for helping students with a wide variety of difficulties that can impact their school performance. Such difficulties can include not only learning disabilities and reading problems, but also behavior disorders like school refusal and antisocial behavior.

In the State of Florida, there are about 700 licensed School Psychologists. They perform such services as psychoeducational assessments, interpretation of aptitude and intelligence test results, prevention or amelioration of school adjustment problems, and counseling or consultation to students, parents and teachers. They are also trained to assist in the development and implementation of sound learning environments that facilitate the psychoeducational development of students.

Florida School Psychologists are required as part of their biennial state licensure renewal to earn 30 hours of continuing education in areas that will enhance their knowledge and skills in their practice specialties. Of those 30 hours, two are required in the prevention of medical errors in behavioral health care and two in the area of domestic violence. The latter is required before the end of every third renewal period, which for most school psychologists is on November 30, 2011. School psychologists are in a front-line position to detect the possibility of abuse in the children they see every day.

One of the responsibilities we take most seriously is providing the professionals we serve with quality continuing education in domestic violence and the prevention of medical errors in behavioral health, says Leo Christie, PhD, CEO of Professional Development Resources. These two courses which licensed professionals in Florida are required to take help assure the safety of the children and families we serve. The domestic violence requirement is intended to help psychologists maintain a high state of vigilance and recognize signs of possible abuse in the children they see. Prevention of medical errors in behavioral health is largely centered around the protection of confidential information and appropriate use of psychological procedures and instruments.

One of the companys newest CE courses that will be of particular interest to school psychologists is Reading in the Brain, which provides a fascinating look into the brain processes that are used to identify words. It sheds a new light on dyslexia and helps clinicians develop effective literacy instruction. A second new course is School Refusal Behavior: Children Who Cant or Wont Go to School. School refusal is a problem that is stressful for children, for their families, and for school personnel. This course breaks down the distinction between truancy and a number of psychological disorders that may cause a child to refuse to go to school, providing interventions that work.

Among the courses Professional Development Resources offers to school psychologists are:

Education is a Must for Child Safety During the Upcoming ‘High Alert’ Halloween Holiday


Miami, FL (PRWEB) October 24, 2011

Times have changed. The days of children riding bikes alone until dark may be over, but Bryant Security, a Miami security services company is taking steps toward child safety that are changing communities for the better. With Halloween around the corner, Bryant instills parental peace of mind while kids have fun while staying safe by offering seminars and increased security during the holiday.

Each year, before the new school year begins Bryant Security gives free seminars during the teacher planning days. A Bryant Security Specialist speaks to parents, teachers and administrators on how to take extra precautions, what suspicious activity to look for, and how to relay safety and security through the student body. Although there are many devices which can keep you safe, safety must still be an aware state of mind, and this must be taught at a very young age. comments Rene Zerquera, the Field Operations Manager for Bryant Security. Year after year, Bryant continues to come up with innovative ways to protect students through education and hands on activities. This Halloween season, Bryant Security will kick up their patrolling in malls, schools and at events-to give the community an added feeling of safety.

Bonnet House and Kids Ecology Corps Partner on Mangrove Environmental Education

Fort Lauderdale, FL (PRWEB) October 31, 2011

South Florida based Kids Ecology Corps, the non profit 501c(3) organization inspiring young people to take positive eco-action and make environmental stewardship a part of everyday life, has entered into a unique partnership with Fort Lauderdales historic Bonnet House.

KEC Outreach Director Lee Gottlieb created a countywide program for the 2011-12 school year that focuses on restoring the now-disappearing mangrove forests that once lined the shores of Broward Countys waterways. The Bonnet House landmark estate, with its natural barrier island habitat, provides a perfect living laboratory for KEC to educate kids about the significance of preservation and restoration of the mangrove forest.

Bonnet House offers participating school classes, teachers and parent chaperones free admission for a day of activities to learn about mangroves and the remarkable contributions the Bartlett and Birch families made to South Floridas arts and culture.

US Forest Service, National Environmental Education Foundation Connect Kids with Nature Through Prescriptions for Fun, Better Health


Washington, DC (PRWEB) March 28, 2012

The U.S. Forest Service is offering its 193 million acres of forests and grasslands as a prescription for healthier kids through an initiative of the National Environmental Education Foundation that connects children to nature.

The foundations Children & Nature Initiative trains health care providers to take a childs environmental history and give patients and their guardians a written prescription for outdoor activity, connecting them with a particular forest, park, wildlife refuge, nature center or other public land near their neighborhood. Outdoor activity can help prevent serious health conditions like obesity and diabetes but also can reduce stress and serve as a support mechanism for attention disorders.

Our nation’s forests and grasslands offer tremendous physical, psychological and spiritual benefits to an increasingly urbanized populace, said U.S. Forest Service Chief Tom Tidwell. We hope kids and parents alike will follow the doctor’s orders when given a prescription for fun.

The initiative gives health care providers the technical support, tools and resources they need to be effective in prescribing outdoor activity to patients. Providers are trained to become nature champions for children in their communities.

There are wonderful and inspiring places managed by the U.S. Forest Service for children and their families to explore, while also benefiting from being active outdoors, said Leyla McCurdy, senior director of the foundations Health & Environment Program. We are excited to work with the Forest Service in making the Children & Nature Initiative even more accessible to families around the nation.

Disadvantaged children are at higher risk because they are often more cut-off from nature and their environment, in part because of conditions such as poor housing and less access to green space.

Dr. James R. Roberts, a pediatrician at Medical University of South Carolina and chair of the Children & Nature Initiative Advisory Committee, said the initiative is vital because with competing priorities and numerous entertainment options available to kids today, they are spending less time outside. A nature prescription gives kids something to take home and reminds them turn off their electronic gadgets and get outdoors to play when they can.

The Forest Service has a long history of environmental education for children and adults. This year, the agency continued to expand its availability of Childrens Forests and More Kids in the Woods programs, both of which provide young people with the knowledge and skills to become future land stewards. Those same programs complement President Obamas Americas Great Outdoors program and First Lady Michelle Obamas Lets Move Outside initiative, both of which outline the need for children to engage in more unstructured outdoor activity.

Last summer, the Forest Service and the Ad Council began a public service announcement campaign to unplug, an effort to motivate families and their children to disconnect from their electronics and reconnect with nature. Viewers are directed to DiscovertheForest.org, where they can search for areas to explore and ideas on what to do outdoors.

Chronic conditions associated with a more sedentary lifestyle and physical inactivity have greatly contributed to the numerous health problems children face today. Conditions such as asthma, attention-deficit disorder, vitamin D deficiency, as well as childhood obesity have all increased the past few decades. These same conditions could lead to adult pulmonary, cardiovascular and mental health problems.

The nonprofit National Environmental Education Foundation provides knowledge to trusted professionals who, with their credibility, amplify messages to national audiences to solve every day environmental problems. The foundation partners with professionals in health, education, business and public land management.

The mission of the U.S. Forest Service is to sustain the health, diversity, and productivity of the nation’s forests and grasslands to meet the needs of present and future generations. Recreational activities on our lands contribute $ 14.5 billion annually to the U.S. economy. The agency manages 193 million acres of public land, provides assistance to state and private landowners, and maintains the largest forestry research organization in the world.

USDA works with state, local, and Tribal governments and private landowners to conserve and protect our nations natural resources helping preserve our land, and clean our air and water. President Obama launched the Americas Great Outdoors initiative in 2010 to foster a 21st century approach to conservation that is designed by and accomplished in partnership with the American people. During the past two years, USDAs conservation agencies the U.S. Forest Service, Natural Resources Conservation Service, and the Farm Service Agency have delivered technical assistance and implemented restoration practices on public and private lands. We are working to better target conservation investments: embracing locally driven conservation and entering partnerships that focus on large, landscape-scale conservation.

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USDA is an equal opportunity provider, employer and lender. To file a complaint of discrimination, write: USDA, Director, Office of Civil Rights, 1400 Independence Ave., S.W., Washington, D.C. 20250-9410 or call (800) 795-3272 (voice) or (202) 720-6382 (TDD).