Tag Archives: Deliver

Monetrics Partners with Fiserv LeMans to Automate Credit Underwriting Process: Collaboration to Deliver New Portfolio Management Technology to Automotive Finance Industry

(PRWEB) June 8, 2003

King of Prussia, Pennsylvania, and Beverly, Massachusetts, June 6, 2003– Fiserv Inc. (Nasdaq: FISV) and Monetrics announced plans to develop a joint interface, tying the power of the unique, automated Monetrics Decision Engine to the automotive finance industry’s foremost portfolio management software from Fiserv LeMans. The combination will enhance Fiserv LeMans’ existing credit scoring capabilities to provide an integrated, comprehensive analysis of a borrower’s total default risk.

“The partnership between Monetrics and Fiserv LeMans will deliver the technology to automate and expedite the credit underwriting and credit decision processes, including optimizing portfolio collections management,” said Kevin Collins, President and Chief Executive Officer of Fiserv LeMans. “Clients of both companies will benefit from this new portfolio management tool.”

Decision Engine Technology

Monetrics Decision Engine technology utilizes patent pending ‘relational decisioning’ that dramatically increases the automation rate. The technology emulates the human decision-making process and enables complex loan approvals for difficult applications without sacrificing automation. This new technology will permit Fiserv LeMans clients to evaluate and analyze multiple risk factors consistently in every loan application decision.


Through its VehicleLinQ product suite, Fiserv LeMans provides a seamlessly integrated set of solutions for automotive finance, from contract origination through termination and resale. Its Credit Processing System (CPS) is the gateway to the VehicleLinQ solution, automating the front-end process from application entry to discounting. Using CPS and the other VehicleLinQ components, organizations can manage a portfolio from credit processing and booking to

collections, including customer service, title management, inventory tracking, auction sales, collection of end of term and credit loss recoveries. The systems include management-defined queuing capabilities and enable universal memos (memos are stored in one location and are available to all systems) for retail, lease and balloon note accounts.

About Monetrics, Inc.

Headquartered in Beverly, Massachusetts, Monetrics, Inc. (http://www.monetrics.com) is a developer of decision technology and decision support systems for the finance industry. Using its innovative and proprietary Monetrics Decision Engine technology, Monetrics’ products permit clients to evaluate and analyze multiple risk factors in all decision making instances, helping to better evaluate the borrower’s total default risk. Monetrics can be found on the Internet at http://www.monetrics.com.

About Fiserv LeMans

Fiserv LeMans is a unit of Fiserv, Inc. (Nasdaq: FISV) and can be found on the Internet at http://www.fiservlemans.com. Fiserv provides industry leading information management systems and services to the financial industry, including transaction processing, outsourcing, business process outsourcing and software and systems solutions. The company serves more than 13,000 clients worldwide, including banks, broker-dealers, credit unions, financial planners/investment advisers, insurance companies and agents, self-insured employers, lenders and savings institutions. Headquartered in Brookfield, Wisconsin, Fiserv reported $ 2.3 billion in processing and services revenues for 2002. Fiserv can be found on the Internet at http://www.fiserv.com.

# # #

TTPCom Latest Triband Modules to Deliver Cost-Effective Matrix Location Functionality from CPS

Cambridge, UK (PRWEB) January 13, 2005

TTPCom Ltd, the world’s leading independent supplier of digital wireless technology, today announces that its triband GSM/ GPRS wireless modem module designs are now available with high accuracy location functionality based on Matrix technology from CPS (Cambridge Positioning Systems Limited). The integration of CPS’ award-winning Matrix location software provides a cost effective method of delivering fast and accurate location fixes.

TTPCom’s flexible and compact ITM338 and ITM339 modules are designed to fit a wide range of applications within the rapidly growing machine-to-machine (M2M) and consumer markets. Each module meets all operator and regulatory requirements and uses the same high quality silicon and software that the world’s leading manufacturers rely on.

The integration of CPS’s Matrix location technology enables the modules to be rapidly located to an accuracy of sub-100m. The modules use the existing GSM network infrastructure to transfer location information to the network using standard GPRS or SMS. This greatly reduces the rollout costs traditionally associated with high accuracy mobile location technology. Matrix will also work effectively indoors and in urban environments where satellite-based systems fail to perform and, because Matrix integration requires only a software upgrade to the mobile device, this technology provides cost and size advantages over GPS solutions.

Chris Wade, Chief Executive of CPS said: “Operators around the world are actively evaluating and selecting Matrix as the location technology of choice for GSM. The availability of these new Matrix-enabled devices offers more choice to the market and significantly lowers the cost of entry for end users seeking high accuracy location capability to support corporate and enterprise services. This new development will also further strengthen our relationship with TTPCom and we look forward to working closely with the company on the significant new opportunities that are now emerging.”

Stephen Larder, MD of TTPCom’s module business adds: “Our GPRS technology is considered by many to be the best in the market as it has been adopted in a broad cross section of leading products world-wide. We are delighted to be able to enhance the functionality of our already popular module designs to enable new market opportunities. In particular, our Matrix-enabled modules address needs where previously the high cost, complexity and power-consumption of GPS-based solutions has greatly limited the adoption of location based applications.”

The modules will be showcased at the 3GSM World Congress 2005 in Cannes in February where both TTPCom (stand no A3) and CPS (stand no C21) are exhibiting.

Potential uses for these new devices include:

discreet tracking devices for vehicles for both personal safety and logistics

tracking of ‘at risk’ individuals including workers, children and security personnel

resource tracking of high value devices including laptops and cargoes

About Cambridge Positioning Systems

Cambridge Positioning Systems Limited (CPS) is the key enabler for high accuracy location in the GSM wireless world. Our innovative Matrix products – based on standardised E-OTD technology – allow network operators and enterprises to develop new services that improve the safety of their customers and deliver profitable applications.

CPS’ Matrix technology – winner of the Frost & Sullivan Customer Value Award 2004 – is a unique software-only solution that combines sub-100m accuracy with rapid location time-to-fix and consistent performance across outdoor and indoor environments. Easy to deploy, Matrix requires software-enabled standard GSM devices and network server.

Colin Ashcroft

Cambridge Positioning Systems Limited

Tel.: +44 (0)1223 326900

Email: colin.ashcroft@cpslocates.com

About TTPCom

Headquartered in Cambridge, UK, TTPCom Ltd. is the principal operating subsidiary of TTP Communications plc (LSE: TTC). The company develops intellectual property used in the design and manufacture of wireless communication terminals. TTPCom licenses its technology to leading semiconductor and terminal manufacturers worldwide, including Analog Devices, Intel, LG, NEC, Renesas, Sharp, Siemens and Toshiba.

TTPCom has established a world leading position with its GPRS, EDGE and 3G protocol software; offers rapid customisation of handsets through its AJAR applications framework; and for those manufacturers for whom a fast time to market is critical, TTPCom also offers complete handset and module designs. More than 30 million devices using TTPCom technology were shipped during 2004. More information can be found on TTPCom’s website at: http://www.ttpcom.com.


Peter Davies, TTPCom Limited, Melbourn Science Park, Cambridge Road, Melbourn, Royston, Herts, SG8 6HQ, United Kingdom. Tel: +44 (0) 1763 266266.

Allan Edwards, Neesham Public Relations, Tel: +44 (0) 1442 879222, Email: allane@neesham.co.uk


SER and VPI Partner to Deliver Superior Call Recording and Workforce Optimization Solutions to Contact Centers : Integrated Solution Helps Organizations Analyze, Understand, and Improve Workforce Performance and Customer Satisfaction

DULLES, Va. (PRWEB) June 24, 2008

The agreement allows for SER to incorporate VPI’s award-winning WFO capabilities into its already robust portfolio of contact management solutions. SER’s suite offers inbound, outbound, and blended solutions designed to meet the specific needs of the contact center. The partnership supports SER’s strategic direction to progress toward a more unified communications platform for its customers. SER has integrated the VPI Activ! Performance Suite, which includes call and screen recording, agent evaluation, and agent coaching and e-learning capabilities into its ENSERCLE product suite. In late summer, the company will make this new offering available as part of the CPS E2 solution.

“End users, particularly SMBs, are asking vendors for unified communication (UCC) suites with fully blended inbound and outbound functionality and workforce optimization (WFO) capabilities to address recording, quality assurance, workforce management, coaching, performance management, and more,” said Ted Lubowsky, managing director at DMG Consulting LLC. “By partnering with VPI, a provider of workforce optimization solutions, SER will be able to create a unified suite of UCC and WFO solutions for its customers.”

“After a thorough review of all of the QM vendors, we chose VPI for its proven technology and success in the market,” said Joe Licata, president & CEO of SER Solutions, Inc. “As the market continues to evolve, there is a growing need for customers to gather intelligence across all of their interactions and act upon that information to improve operational performance and their overall customer experience. Through our partnership, we will support our corporate direction of integrating superior quality management and workforce optimization capabilities into our product portfolio to create long-term customer value and gain market share. Our decision to work with VPI was validated by customers who ranked them highest in product, implementation, support, training, and professional services in a leading industry analyst’s independent customer survey report. Our customers will appreciate the fact that other end users have put their trust in this solution.”

“We are

Chicago Public Schools Partners with Knowledge Delivery Systems to Deliver Groundbreaking Professional Learning to 22 OS4 Reinvestment Schools over Three Years

New York, NY (PRWEB) September 24, 2013

As part of the key initiative to transform its lowest-performing schools, Chicago Public Schools (CPS) Office of Strategic School Support Services (OS4) has partnered with Knowledge Delivery Systems (KDS), a leader in strategic blended professional development (PD) solutions for K-12 schools, districts, and educators. This three-year intensive professional development partnership at 22 Reinvestment Schools will improve instructional practice in classrooms to accelerate the academic growth for all students by ensuring quality instruction in every classroom.

KDS provides a unique approach to professional learning that is deeply engrained in the latest research on effective PD. KDSs approach is grounded in research that shows that it takes an average of 49 hours of immersive and sustained professional development to boost student achievement. (Reviewing the Evidence on How Teacher Professional Development Affects Student Achievement, U.S. Department of Education, 2007). This is not a traditional form of sit and get professional development, where teachers passively sit through limited PD sessions.

KDS utilizes flipped learninga highly effective blended model that includes 50 hours of high-quality online coursework supported by ongoing face-to-face coaching, observation, feedback, and in-depth instruction for optimal professional learning. This model actually shifts practice in a way traditional practice doesnt and cantfor increased student achievement. KDS has implemented this radical professional learning strategy successfully with leading districts such as the School District of Philadelphia, where teachers and administrators who participated in KDS PD coursework demonstrated up to a 77% increase in understanding of critical concepts and strategies.

In these accountability-driven times, districts often focus their time and money on teacher evaluations to identify a small number of ineffective teachers. CPS is, instead, focused on providing a system of intensive support for teachers to help them improve their practice, which impacts all teachers and helps all students. We are providing effective professional learning that improves teaching practice on a large scale for a lot of students, very efficiently, said Alvin Crawford, CEO of Knowledge Delivery Systems. We are proud to partner with CPS and OS4s initiative to present an innovative approach to individualized professional learning, fully aligned with district priorities to instill 21st Century skills in students. Were excited to make an impact in the OS4 Reinvestment Schools and help them in their mission to ensure every child receives a rigorous, high-quality education that prepares them for success in college, career, and life.

KDS has designed this program in collaboration with a cross-functional CPS team to meet the needs of OS4 schools and encompass intensive support for teachers from both virtual and on-site coaches. KDS course offerings for CPS teachers and principals for the 2013-2014 school year include: Transforming School Culture, Common Core State Standards in both literacy and mathematics, and Assessment and the Common Core, among others. As part of this initiative, OS4 held a Chicago Executive Leadership Academy (CELA) meeting for school principals from the 22 Reinvestment Schools and the School Improvement Grant (SIG) program schools on Saturday, September 21, 2013. The professional learning day included a leadership workshop with KDS and sessions with Dr. Anthony Muhammad, a national expert on transforming school culture.

CPS recognizes the importance of providing both school leaders and teachers with ongoing, comprehensive professional development and support that will help them reach their full potential in driving student success, said Barbara Byrd-Bennett, CPS CEO. We are committed to the OS4 reinvestment strategy of supporting high-need schools through intensive PD, and we are excited to pair our OS4 schools with Knowledge Delivery Systems in these efforts.

About Knowledge Delivery Systems

Knowledge Delivery Systems (KDS) creates and delivers online, blended, and flipped-model strategic professional development solutions to districts, teachers, and schools. KDSs award-winning eClassroom platform enables schools and districts to optimize their instructional practice with customized programs tailored to their specific goals and to engage collaboratively in virtual learning communities. KDSs diverse library of research-based and relevant courses, given by today

SER Solutions to Deliver Integrated Best-in-Class Predictive Outbound Calling Functionality as Part of the Nortel Contact Center Suite

DULLES, Va. (PRWEB) June 2, 2008

The contact center is a strategic hub for generating revenue, building customer relationships, delivering service, and obtaining valuable customer information and market intelligence. Combining SER’s best-in-class outbound functionality with the Nortel Contact Center suite will enable organizations to quickly respond to call back requests, conduct proactive customer outreach programs to foster customer loyalty and retention, follow-up on sales to improve customer satisfaction, generate sales leads, as well as produce more revenue for the business through up selling and cross selling opportunities. Enterprises will be able to make the most effective use of available staff and capitalize on all opportunities rather than having outbound in separate campaign specific centers.

“Our relationship with Nortel opens the door for further global expansion of our CPS E2 enterprise outbound contact management solution,” said Joe Licata, President & CEO, SER Solutions, Inc. “The Nortel Contact Center Suite is a revolutionary product that offers enterprises increased flexibility, productivity and efficiency within their contact centers. We are pleased that Nortel chose to integrate our predictive outbound solution as a key element of their overall Contact Center outbound offering. With improved management and agent productivity, contact centers will be able to easily respond to demands, thereby reducing costs and delivering a positive and consistent customer experience.”

Under the new Reseller / OEM Agreement, SER and Nortel will provide predictive outbound technology to Nortel’s customers and prospective enterprise customers worldwide. Some of the features include:

Giving centers the flexibility to easily segment customers, campaigns and dialing strategies based on the way they want to manage their business Providing the ability to easily manage and update customer data and calling strategies throughout life cycle of each list, in real-time, without disrupting dialing Integrating outbound calling to schedule call backs and automated responses Delivering Agent-free campaigns Providing a common operating, administration and management client for all types of customer contacts including predictive outbound calling campaigns Delivering real-time and historical reporting that integrates all types of customer contacts Blending outbound calling with all types of customer contacts to closely match call volumes to capacity of contact centers “The Nortel Contact Center is eliminating the need for a fragile coalition of third party applications by providing enterprises with the most powerful and complete solution in the market,” said Ravi Chauhan, General Manager of Nortel’s Multimedia Applications group. “The functionality and reliability of the CPS E2 solution complements our approach.”

About SER Solutions, Inc.

SER provides customer interaction management, workforce optimization and speech analytics solutions that empower organizations to deliver superior customer service; and execute effective telemarketing, collections, market research, fundraising and proactive customer care programs. A leader in the contact center industry for nearly 3 decades, our solutions help companies optimize resources, improve interactions and decrease call volumes. The company, an affiliate of The Gores Group, LLC, is headquartered in Dulles, Virginia with operations in North America and Europe. Additional information about SER is available at http://www.SER.com.

About The Gores Group, LLC

Founded in 1987 by Alec E. Gores, The Gores Group, LLC is a private equity firm focused on acquiring controlling interests in mature and growing businesses which can benefit from the firm’s operating experience and flexible capital base. The firm combines the operational expertise and detailed due diligence capabilities of a strategic buyer with the seasoned M&A team of a traditional financial buyer. The Gores Group, LLC has become a leading investor having demonstrated over time a reliable track record of creating substantial value in its portfolio companies alongside management. The firm’s current private equity fund has committed equity capital of USD 1.7 billion. Headquartered in Los Angeles, California, The Gores Group, LLC maintains offices in Boulder, Colorado and London. For more information, please visit http://www.gores.com.

SER is a registered trademark and CPS E2 is a trademark of SER Solutions, Inc. All other trademarks are the property of their respective owners.