Tag Archives: Customer

CA Releases Internet Security Suite Plus 2009 : New Feature-Rich Suite Includes Enhanced Malware Protection, Easy-to-Use Parental Control, Robust Customer Support and Reduced User Interruptions Backed by Internet Protection Plan with Coverage up to $10,000


ISLANDIA, N.Y. (PRWEB) November 24, 2008

In addition to the enhanced security features, the suite is now more user-friendly through its inclusion of an Intuitive Help Desk for at-your-fingertips customer support, a simple interface that lets users quickly set preferences or check program status, and a gaming/movie mode to reduce interruptions. With tailored security options for wireless connectivity, CA Internet Security Suite Plus 2009 uses WiFi HotSpot detection technology to alert users when they enter a new network outside of the established home network.

According to the 2008 CA Internet Threat Outlook Report, online attacks will be dominated by smarter malware and bots targeting Web users ranging from gamers and social network users to the elderly and unsuspecting parents.

“Families should feel safe and secure when they are online,” said Brian Grayek, vice president of product management for CA. “However, there are more online threats than ever before. While it’s important for parents to practice general PC safety practices like not placing a PC in a child’s room and monitoring social networking profiles, parental control software provides an added layer of protection and additional peace of mind. Our parental controls are designed to be ‘child-proof’ and prevent even computer-savvy children from uninstalling or disabling the products. In addition to offensive website filtering and blocking, parents can also use the software to set time limits on when children can use the PC and receive daily reports on web activity.”

Grayek continued, “Historically, high-performance users, like gamers, turn off security features because it either slows down their PCs or they get pop-ups that interfere with their experience. This is a huge risk to their PC security. We’ve focused on developing a product that runs quietly in the background for uninterrupted gaming and movie watching, while keeping the PC secure.”

Also new to CA’s Internet Security Suite Plus 2009 are the following features:

Supports the Domain Key Internet Mail (DKIM) and Sender Policy Framework (SPF) industry-standard email security protocols by scanning email and thwarting phishing attempts via Email Inspector. Continuous Upgrades automatically detect new updates and provide alerts when new features are available. Silent Protection automatically analyzes program behavior to determine whether it is safe, and allows or denies access. All CA security products are designed to use system resources efficiently and facilitate fast installation, quick scans and superior usability. They are also protected by the CA Security Advisor Team, a global team of malware experts and engineers that work round-the-clock to detect and prevent online threats.

Customers receive daily protection updates, upgrades to the latest product features and 24 X 7 online technical support at no additional charge with their subscription.

Supported operating systems include Windows

eMazzanti Technologies Customer Andover Regional Schools Counts on Smart Security Solutions in New Video Case Study


Hoboken, N.J. (Vocus) December 31, 2009

A new video describing how eMazzanti Technologies helped Andover Regional Schools solve network security, reliability and budget issues is now viewable at: http://www.youtube.com/watch?v=buB8a0eyoLQ. The video chronicles the lessons Andover learned about solving some of its most persistent computer problems.

In todays schools, technology is the students pen and paper, said Bernard T. Baggs, superintendent, Andover Regional School District. Safe, reliable network and Internet access is critical to the skills that were trying to develop.

Protecting Kids and Running a Business

eMazzanti developed a security solution utilizing WatchGuard firewall hardware along with its own proprietary eCare support package that delivers 24×7 support and maintenance for a fixed fee. Were not only responsible for the safety of the children; we also have a business to run. Both need protection. eMazzanti development a solution to meet all of our needs, continued Baggs.

Andovers Network Systems Administrator, Bill McNeir enthusiastically echoed support for the eMazzanti solution. The combination of WatchGuard hardware and eMazzantis services was a win-win for the school district. It solved bandwidth and safety issues as well as addressed budgetary constraints and the need for on-going support.

eMazzanti made sure Andover got its moneys-worth with the deployed security solution. We fixed the problems and made the solution affordable, noted Carl Mazzanti, chief operating officer, eMazzanti Technologies. Whether Andover needed to protect and maintain 300 or 1000 computers, the cost remained the same.

The Andover video case study will be featured on three main websites: eMazzanti Technologies (http://www.emazzanti.net), Andover Regional School District (http://www.andoverregional.gov) and WatchGuard (http://www.watchguard.com).

About WatchGuard

Since 1996, WatchGuard

buySAFE and AspDotNetStorefront Partner to Help Online Merchants Increase Conversion, Customer Satisfaction, Buyer Loyalty and Website Profitability

Arlington, VA / Ashland, OR (PRWEB) September 12, 2011

buySAFE, Inc., a leading provider of conversion and customer satisfaction programs for ecommerce merchants, and AspDotNetStorefront a leader in eCommerce software and solutions, today announced a partnership to integrate buySAFE Guaranteed into AspDotNetStorefront MultiStore 9.2 and MultiStore Express platform to allow customers to enable buySAFE with one click activation and try buySAFE for 30 days at no cost.

Successful online merchants utilize buySAFE to:

Cellhut Now Offers Extended Customer Warranty in Association with CPS (Customer Priority Services)

New York, NY (PRWEB) June 12, 2007

Cellhut, a pioneer store in New York renowned for selling Cell Phones at affordable prices, recently collaborated with CPS (Customer priority Services) to provide better services to the customers. This is another big step forward that will benefit online buyers to protect their purchase through CPS cover plan.

The CPS cover: Initially customers were paying higher repairing and maintenance costs, now with CPS the average repair cost of a cell phone or Mobile Device is over $ 85. CPS also offers cover for unexpected breakdown. Cellhut provides high quality services to the clients and endeavor to provide the customers with satisfaction beyond their expectations.

Advantage Cellhut: Recently Cellhut brought the latest models from all over globe at affordable rates under its umbrella. They have also been offering discounts, deals, and many free gifts to the customers. Selling for mere profits is not their policy. Cellhut sells for customer satisfaction as well. The proof of their client concerns can be seen in their recent step of collaboration with the CPS.

Consumer Priority Service was launched on the impression that users merit better services. Upholding the satisfaction of the consumer at the forefront the company aims at offering both online and offline post sale service at its best.

Consumer Priority service as the name suggests gives priority to the consumers. CPS plans add up bonus features to manufacturers’ written warranty. CPS plans are zero deductible, this means ALL costs associated with Parts and Labor to repair your defective product are already covered.

The customers can now avail of the benefit of getting their defective products repaired 24 hours a day 7 days a week. They just need to log in to the consumer network at http://www.cpscentral.com or contact Toll Free at 1-800-905-0443 for home service. Most of the companies say no to product replacement.

Under CPS, is any product fails to operate properly under the terms of its written warranty, it will get replaced. Also if your product is determined beyond economical repair or is not repaired in three attempts, your product will be replaced.

About Cell Hut

CellHut is a leading online retailer of unlocked cell phones and other electronic gadgets. They feature all of the latest phones at greatly discounted prices and don’t lock members in with any type of service restrictions. There are also a number of promotions run from time to time that allow customers to save more on Cell Hut’s already low prices.

Contact info:

Contact: 275 Seventh Avenue, New York, NY 10001.

Contact Name: Steve Davidson

Company Name: Keep on Talking INC.

Telephone Number: 1-877-CEL-TALK / 1-877-235-8255

Fax Number: 1-212-675-8017

Web site address: http://www.cellhut.com

For Additional Information, Contact

Rameet Bhasin

Cellhut.com

Ph : 212-989-8888

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SER and VPI Partner to Deliver Superior Call Recording and Workforce Optimization Solutions to Contact Centers : Integrated Solution Helps Organizations Analyze, Understand, and Improve Workforce Performance and Customer Satisfaction


DULLES, Va. (PRWEB) June 24, 2008

The agreement allows for SER to incorporate VPI’s award-winning WFO capabilities into its already robust portfolio of contact management solutions. SER’s suite offers inbound, outbound, and blended solutions designed to meet the specific needs of the contact center. The partnership supports SER’s strategic direction to progress toward a more unified communications platform for its customers. SER has integrated the VPI Activ! Performance Suite, which includes call and screen recording, agent evaluation, and agent coaching and e-learning capabilities into its ENSERCLE product suite. In late summer, the company will make this new offering available as part of the CPS E2 solution.

“End users, particularly SMBs, are asking vendors for unified communication (UCC) suites with fully blended inbound and outbound functionality and workforce optimization (WFO) capabilities to address recording, quality assurance, workforce management, coaching, performance management, and more,” said Ted Lubowsky, managing director at DMG Consulting LLC. “By partnering with VPI, a provider of workforce optimization solutions, SER will be able to create a unified suite of UCC and WFO solutions for its customers.”

“After a thorough review of all of the QM vendors, we chose VPI for its proven technology and success in the market,” said Joe Licata, president & CEO of SER Solutions, Inc. “As the market continues to evolve, there is a growing need for customers to gather intelligence across all of their interactions and act upon that information to improve operational performance and their overall customer experience. Through our partnership, we will support our corporate direction of integrating superior quality management and workforce optimization capabilities into our product portfolio to create long-term customer value and gain market share. Our decision to work with VPI was validated by customers who ranked them highest in product, implementation, support, training, and professional services in a leading industry analyst’s independent customer survey report. Our customers will appreciate the fact that other end users have put their trust in this solution.”

“We are

Businesses Face a Storm of Anger and Distrust When Customer Data is Breached, and Thats Never a Recipe for Success


New York, NY (PRWEB) April 12, 2013

While intellectual property theft or the compromise of other important ESI (Electronically Stored Information) related to the inner workings of a business can be devastating in their own right, nothing quite compares to the madness that follows when a retailer loses control of their customers data, especially actual credit card information right from a POS (Point of Sale) system. Schnucks, a St. Louis-based privately held supermarket chain with almost 100 stores across the Midwestern US, is the most recent victim of hackers to find themselves in full damage control mode after making headlines because of just such a cyber-heist. Joe Caruso, founder and CEO/CTO of Global Digital Forensics (GDF), took some time to discuss how both the chances of thwarting a data breach, or surviving the fallout should one occur, can be substantially increased with the right solutions in place.

When trust and integrity are shaken, it can be a long road back.

Judging human behavior can often be a real puzzle, but sometimes its not mystifying at all. You could be told a hundred times as a child not to touch the stove because its hot, but did the lesson really sink in until you actually did touch it and got burned? Probably not. But once you did finally experience getting burned, the lesson stayed with you; beware of hot stoves. When your customers get burned by hackers because of a transaction they completed with your business, it works much the same way. Its a painful lesson they will not soon forget, and to them, you become the evil hot stove they want to avoid at all costs. Theyll also tell their friends, family and anyone else who will listen to stay away too. And that does not bode well at all for future success. But with the right approach, like a pre-planned lightning fast response, timely disclosure of the actual facts behind the incident, and appropriate mitigation steps, its not an insurmountable task. Because in the end, everyone is still going to need to use a stove, the trick is convincing your customers, with deeds and facts, not empty talk, that you identified the problem, fixed it, put additional safety measures in place to keep it from happening again, and above all else, prove to them you have their concerns at the forefront of your own. Those are all the boxes we help business check off every day and keep them in the game.

Do not neglect the basics

The very first thing every business owner, executive or manager should know is that in the world of cyber security, covering the basics can go a long way. And it saddens me, frustrates me and even scares me sometimes when we get called into a company for the first time and all we get is the sound of crickets when we start asking basic questions about what kind of security measures are in place. Its almost like a cyber version of Kitchen Nightmares, except its not a disgusting refrigerator with rotten food that provides the shock value, its how absolutely vulnerable their most vital digital treasures are, how haphazardly their customers most valuable and personal information is handled, and how oblivious even owners with everything on the line can be about just how much risk they are shouldering and how far they will fall if the cross-hairs of a cyber attacker should happen to land on them. But we are just as determined to help our clients and we turn over every stone to help them get their kitchen in order so they can succeed in our digital world.

What can Global Digital Forensics do to help businesses deal with data breaches and cyber attacks?

It all starts with a comprehensive cyber threat assessment and penetration test. Our cyber security experts will assess the clients entire digital landscape, from in-house policies which may be outdated, or even worse, non-existent, to any unique regulatory compliance issues they may face. Then we will perform a penetration test, which is basically attempting to hack a network the same way a real-world attacker would, which is a very effective way to provide a baseline for improving cyber defenses on all fronts by identifying all the weak links in the chain. Our testing also includes a social engineering component which we tailor to the clients unique situation to test for weakness and susceptibility to things like USB launched attacks, phishing and spear phishing campaigns, and other popular methods used by cyber attackers. Getting these basics well covered will thwart over 90% of all cyber attacks – without breaking the bank.

But what if an attack occurs anyway?

GDF has experienced and savvy emergency incident responders strategically positioned across the country which allows us to execute cyber emergency response with times unrivaled in the industry. We can also offer no-retainer Service Level Agreements for emergency cyber incident response services after we have done the clients threat assessment and penetration testing for them because well already know the intricacies of their digital infrastructure and data workflow, well know who to work with internally, and we will have already ironed out a detailed emergency response plan which can be instantly executed. And its designed to not only respond to and remediate the threat itself, but also with a strong focus on regulatory compliance issues and disclosure responsibilities, so any negative fallout is kept to an absolute minimum and nervous clients, vendors and investors stay confident everything that can be done for their protection is already being done and shown to them in precise detail in black and white should they desire. The other great thing for the client is they wont have to pay us one additional red cent to have our professional responders on call if there is no cyber incident emergency.

“When it comes to cyber security, an ounce of prevention is worth a lot more than a pound of cure, it could mean the difference between long term success or total failure for any business, so is it really worth leaving the future to pure chance? One call can make the difference.”

*Global Digital Forensics is a recognized industry leader in the fields of cyber security and emergency incident response, with years of experience assisting clients in the government, banking, healthcare, education and corporate arenas. For a free consultation with a Global Digital Forensics specialist, call 1-800-868-8189 about tailoring a plan which will meet your unique needs. Emergency responders are also standing by 24/7 to handle intrusion and data breach emergencies whenever and wherever they arise. Time is critical if a cyber incident has occurred, so dont hesitate to get help. For more information, visit http://www.evestigate.com.







BedwettingStore.com Enhances Customer Service with New Online Chat Tool


Fulton, Md. (PRWEB) April 25, 2013

In an effort to provide a better shopping experience to its customers, the Bedwetting Store, a leading distributor of bedwetting supplies, has added a new live chat support, where visitors can interact with customer service representatives and get immediate answers to questions about bedwetting alarms and treatments.

Parents often wonder how they can help their child stop wetting the bed, how bed wetting alarms work, and which bed underpads work best to protect the mattress, said Renee Mercer, pediatric nurse practitioner and president of the Bedwetting Store. This new online chat service allows us to expand our methods of communication with customers. We can explain why bedwetting or daytime wetting occurs and what parents can do to help their children via simple instant messages.

The online chat help will be available during regular business hours, Monday-Friday from 8 a.m. to 6 p.m. EST. Visitors can find the chat tool on the bottom right of the website. They will be asked to leave a name and email address before connecting with an available customer service representative. After the chat session, users have the option of rating the customer service as good or bad and emailing the transcript to themselves.

We want to provide our customers with the best and easiest shopping experience,” Mercer said.

About BedwettingStore.com

The Bedwetting Store is America’s one-stop shop for bedwetting items and waterproof bedding. They have helped tens of thousands of childrenand adultssince their start in 2000. They are now the largest distributor of enuresis related products in the United States. The Bedwetting Store is proud to serve the millions of families who seek information and practical solutions to help children stop wetting. They feature a wide assortment of quality products at discounted prices. You’ll find their information at your child’s pediatrician’s office, in many popular parents magazines and on the Web, of course. Just ask your child’s health care provider about the Bedwetting Store. If they specialize in treating childhood wetting, they’ll likely recommend one of their products.







EFI Fiery Technology Powers Newest Konica Minolta Production Press, Exceeds Demanding Customer Requirements


Philadelphia, Pa. (Vocus) April 20, 2010

Konica Minolta Business Solutions U.S.A., Inc. (Konica Minolta), a leading provider of advanced imaging and networking technologies for the desktop to the print shop, and EFI (Nasdaq: EFII), a world leader in customer-focused digital printing innovation, today announced that Fiery

Platinum Pools One of the Top 10 Largest Builders in the US: Charitable Spirit Carries Over to Customer Service


Houston, TX (PRWEB) March 30, 2011

Platinum Pools has once again been ranked by Pool and Spa News as one of the top 10 largest builders in the US and made the list of the top 50 swimming pool and spa builders. This is Platinum Pools’ fourth year to make this prestigious top ten and their 8th as one of the top 50 builders.

Scott Waldo, President and Founder of Platinum Pools attributes this success to the hard work of his 50 member team, and a dedication to customer service. Waldo is a local leader in charity, an ideal which carries over into his business practices. A winner of the Better Business Bureau’s Gold Star for the past six years, Platinum Pools is dedicated to not only building award winning pools and spas, but to customer service as well.

Each year, Waldo and Platinum Pools support those in need in the Houston area and around the country. Waldo works with the local division of Child Protective Services (CPS) and both he and his wife Terri volunteer their time weekly to help children who’ve placed with CPS. He also sponsors an annual toy drive so that these troubled kids can enjoy the holiday season. Additionally, Waldo shows his support for our armed forces through the Impact a Hero foundation which provides support to wounded veterans.

Waldo’s charitable spirit can be found throughout his business practices. Embodied by the Platinum Pools’ slogan “We can prove the difference,” the company has an intense dedication to providing their customers with outstanding service. Houston pool owners can rely on Platinum Pools for not only a high quality pool or spa but for continuing service even after the project is completed. “Building a quality pool to the highest standards is my motto. I am a true believer in providing the highest customer service from the start. My principles guide my actions within my business and in my community,” says Waldo.

Platinum Pools’ designers are experts in their field, working closely with customers to build the backyard of their dreams. From a simple spa for two to a fun play area filled with slides and waterfalls, Platinum Pools is dedicated to meeting their customers’ needs and putting their minds at ease during the building process. The company’s commitment to service shines through and 60% of Platinum Pools’ business comes from customer referrals.

Whether it’s meeting the needs of his community or his customers, Waldo is dedicated to providing superior service. The attention doesn’t end when the builders leave. From their monthly pool care tips blog to regular maintenance, customers can rely on Platinum Pools.

About Platinum Pools:

Platinum Pools (http://www.PlatinumPools.com) was founded in 1998 and currently serves the Houston, Victoria and Beaumont areas. The company has received the Gold Star from BBB for the past 6 years. Platinum Pools offers an extensive array of backyard designs, water features, beach entry, tile and coping, pool decking, caves, cave slides, grottos, gushers, vanishing edge pools, sheer descent, weeping walls and more. You can view photos of swimming pools, spas and extra pool features by visiting the pool photos section on PlatinumPools.com. See what all the fuss is all about.

Platinum Pools Houston Pool Builder

10411 Westheimer Rd. Suite 200

Houston, TX 77042

281-870-1600

info(at)platinumpools(dot)com

Platinum Pools – Beaumont

4105 Dowlen Rd., Suite D

Beaumont, TX 77706

409-898-4995

Platinum Pools – Victoria

3208 N. Main St.

Victoria, TX 77901

361-576-0183

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