Tag Archives: Call

Child Foster Care Reform: National Call to Action on Children in Foster Care State Plans To Improve Nation’s Foster Care Programs and Child Protection System Unveiled

Williamsburg, VA (PRWEB) May 2, 2006

Representatives from the nations state courts and child welfare agencies have developed specific recommendations to improve child foster care systems and foster care programs throughout the country as part of a National Call to Action on children in foster care released by the National Center for State Courts (NCSC). State Supreme Court justices partnered with other state leaders to develop the National Call to Action to help reduce the length of time children spend in foster care. Their recommendations provide states with a clear road map of action plans and needed resources to improve outcomes for our nation’s children living in foster care.

Today more than 500,000 children live in foster care. Half of the children will spend at least two years in the Nations foster care system and one in five children will be in the system for five years or more. Although child foster care is often an essential step in helping abused and neglected children, state and local court delays can often extend the time between when children enter the foster care system and when they are placed in safe, permanent homes. While in this ‘limbo,’ many children and families do not receive the assistance they need to allow children to return home safely or prepare them to join another family.

“Implementation of these plans will go a long way to make substantial progress toward reducing the amount of time children spend in the foster care system,” said Chief Justice of Indiana Randall T. Shepard, President of the Conference of Chief Justices. “It will bring these children one step closer to the safe and permanent families they need and deserve.”

The National Call to Action is the result of the landmark National Judicial Leadership Summit for the Protection of Children: Changing Lives by Changing Systems (the Summit), which was held in Minnesota in September 2005. Leaders of 49 state court systems (Louisiana was unable to participate due to Hurricane Katrina), the District of Columbia and four U.S. territories participated in the Summit. As part of the Summit, each state developed an action plan to improve its child protection system procedures and programs. The NCSC, which coordinated the Summit, compiled the team plans into the National Call to Action.

“When a court case sits on the docket, a child sits in foster care,” said former Chief Justice of Minnesota Kathleen Blatz, who co-chaired the Summit.

“While foster care is supposed to be their lifeboat, for many children it’s become the Titanic. The delay in finding a permanent caring home can have a profound affect on a child,” said NCSC President Mary Campbell McQueen.

While all state action plans for child foster care system reform address specific local needs and challenges, there was considerable consensus across major areas needing improvement and the steps required to achieve these changes. Drawing on recommendations from the Pew Commission on Children in Foster Care, state teams identified the following strategies underpinning their action plans:

V-DAY and UNICEF Call for an End to Rape and Sexual Torture against Women and Girls in Eastern Democratic Republic of Congo

New York, NY (PRWEB) August 6, 2007

Highlighting the issue of violence against women and girls in the Democratic Republic of Congo (DRC), renowned playwright Eve Ensler has chronicled her first-hand encounters with women in eastern DRC, where sexual violence has become a routine weapon of war. Her account appears in Glamour magazine today.

Since 1996, sexual violence against women and children in the eastern part of the DRC has been used to torture and humiliate women and girls and destroy families. UNICEF estimates that hundreds of thousands of women and girls have been raped since the conflict began in DRC. In addition to the severe psychological impact, sexual violence leaves many survivors with genital lesions, traumatic fistulae and other physical wounds, as well as unwanted pregnancies and sexually transmitted infections, including HIV.

“Stop Raping Our Greatest Resource, Power To The Women And Girls Of The Democratic Republic Of Congo” is being initiated by the women of Eastern DRC, V-Day and UNICEF on behalf of UN Action Against Sexual Violence in Conflict. The campaign calls for an end to the violence and to impunity for those who commit these atrocities.

“Before I went to the Congo, I’d spent the past 10 years working on V-Day, the global movement to end violence against women and girls. I’d traveled to the rape mines of the world–places like Bosnia, Afghanistan and Haiti, where rape has been used as a tool of war. But nothing I ever experienced felt as ghastly, terrifying and complete as the sexual torture and attempted destruction of the female species here. The violence is a threat to all; young girls and village elders alike are at risk. It is not too strong to call this a femicide, to say that the future of the Congo’s women is in serious jeopardy,” Ensler states.

In her article, Ensler described her June visit to Panzi Hospital in Bukavu, where UNICEF funds medical assistance, counseling, and practical support for women who have experienced sexual violence. The article revealed their intensely personal stories, their undying spirit, and the work of such heroes as Dr. Denis Mugwebe of the Panzi Hospital where many of the survivors, often young girls, are treated.

UNICEF Executive Director Ann M. Veneman who has also been to the eastern part of the Democratic Republic of the Congo, added, “When you have spoken to these women and girls, and listened to their stories, you clearly understand just how devastating their circumstances are. Simple, everyday tasks, like gathering wood or fetching water, expose them to grave danger. They must be allowed to live in a secure environment.”

The “Stop Raping Our Greatest Resource, Power To The Women And Girls Of The Democratic Republic Of Congo” campaign calls for an end to impunity for sexual violence, for measures to ensure that state armed forces and police do not perpetrate sexual violence against women and girls and for the full implementation of national laws that protect and empower women.

Within DRC, partners such Panzi Hospital, Coopi and HEAL Africa as well as survivors, women leaders and local activists, will document personal histories, run educational workshops, and spread the word about sexual violence via radio, comic books, theatre, song, leaflets, and a website. Local women’s and survivors groups will be encouraged to participate and make their voices heard at all levels of government as well as the judiciary and the police.

V-Day will also highlight the women of Democratic Republic of Congo in its 2009 Spotlight campaign, spreading the word via thousands of annual V-Day benefits and activists. Previous V-Day Spotlight campaigns have focused on Haiti, Iraq, Afghanistan, Mexico, and India.

Funds raised will support local groups that provide counseling, medical services and legal aid on the ground. A centerpiece will be the creation of City of Joy in Bukavu – a centre for survivors who have been left without family, community or the capacity to have children. City of Joy will give them a safe place to live while providing an education, leadership training and a chance to earn income.

How you can help:

Write to the President of DRC, His Excellency the President of DR Congo Joseph Kabila Kabange, urging the Government to do more to stop violence against women and girls and bring perpetrators to justice. Send letters C/O UN Action against Sexual Violence in Conflict (UN Action Against Sexual Violence in Conflict, P.O. Box 3862, New York, NY 10163).

Become a founding supporter of the City of Joy by sending a donation.

Educate yourself, your friends and your community. Hold reading groups and learn about women and girls in the DRC and other conflict zones around the world.

For information: http://www.vday.org/drcongo.


About V-Day

V-Day is a global movement to end violence against women and girls that raises funds and awareness through benefit productions of Playwright/Founder Eve Ensler’s award winning play The Vagina Monologues. In 2007, more than 3000 V-Day events took place in the U.S. and around the world. To date, the V-Day movement has raised over $ 50 million and educated millions about the issue of violence against women and the efforts to end it, crafted international educational, media and PSA campaigns, launched the Karama program in the Middle East, reopened shelters, and funded over 5000 community-based anti-violence programs and safe houses in Kenya, South Dakota, Egypt and Iraq. The ‘V’ in V-Day stands for Victory, Valentine and Vagina. http://www.vday.org


UNICEF is on the ground in over 150 countries and territories to help children survive and thrive, from early childhood through adolescence. The world’s largest provider of vaccines for developing countries, UNICEF supports child health and nutrition, good water and sanitation, quality basic education for all boys and girls, and the protection of children from violence, exploitation, and AIDS. UNICEF is funded entirely by the voluntary contributions of individuals, businesses, foundations and governments. http://www.unicef.org

For More Information:

Geoffrey Keele, UNICEF, 212-326-7583

Susan Celia Swan/Kate Fisher, V-Day, 917-865-6603

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Singer and Actress Mandy Moore Joins the UN Foundations Nothing But Nets for an Emergency Call to Action to Save Lives in the Central African Republic

Washington, DC (Vocus) July 28, 2010

Singer, songwriter, and actress Mandy Moore announced today she is joining the UN Foundations Nothing But Nets campaign to respond to an urgent need for life-saving, anti-malaria bed nets in the Central African Republicwhere a child dies every 30 seconds from malaria. Moore, an Ambassador for PSI (Population Services International), is partnering with Nothing But Nets and its UN partners to deliver bed nets to each family in the country who needs one, by the end of this year.

Malaria is preventable, yet it continues to kill nearly one million people every year, said Mandy Moore, who has seen the effects of malaria in Africa firsthand. Insecticide-treated bed nets are one of easiest ways to protect families from malaria-carrying mosquitoes. Im proud to be part of this initiative to send nets and save lives, and am hopeful we can reach this goal for the Central African Republic.

Nothing But Nets, a global, grassroots campaign to end malaria in Africa, has helped distribute more than 3 million long-lasting, insecticide-treated bed nets in 15 countries across Africa. With the help of Moore and PSI, covering the Central African Republic with bed nets will be a key step toward the global goal of ending malaria deaths by 2015.

People need to know that malaria, a disease that has existed for centuries and killed millions, can be stopped within the next five years, said Adrianna Logalbo, Director of Nothing But Nets. Mandy Moores voice, and the global reach of social media, is helping spread the buzz about the urgency of stopping this preventable disease.

Moore has been active in the fight against malaria since she saw its impact firsthand in South Sudan last year, on a trip to distribute nets with PSIan experience that inspired her to raise awareness to end malaria deaths. Id like to invite my fans to join me for a live discussion on August 12 at 2:00 p.m. [ET] to learn more and find out how they can help. Im eager to spread the word about this deadly disease and its simple solutionjust $ 10 to send a life-saving bed net.

Moore will join experts from Nothing But Nets and PSI for a Town Hall on malaria in Africa, broadcast live on Facebook, to speak more about the emergency appeal for nets in the Central African Republic and what Americans can do to help. To learn more, please visit http://www.NothingButNets.net.


Malaria is endemic throughout the Central African Republic year-round and is the leading killer of children under the age of five. Nothing But Nets, in partnership with Many Moore and PSI, plans to deliver 837,000 long-lasting, insecticide-treated bed nets to ensure each family in the country is protected from malaria.

Every 30 seconds, a child dies from malaria – which is easily prevented through the use of an insecticide-treated bed net. The nets create a protective barrier against mosquitoes at night, when the vast majority of malaria transmissions occur, and are the most cost-effective method of preventing the spread of the disease. One bed net can protect a family of four, and lasts up to five years. A net costs just $ 10 to purchase, deliver, and educate the recipient on its proper use.

To date, Nothing But Nets has raised more than $ 30 million to distribute more than 3 million nets to families throughout Africa. For more information, please visit http://www.NothingButNets.net.

About Nothing But Nets

Nothing But Nets is a global, grassroots campaign to save lives by preventing malaria, a leading killer of children in Africa. Inspired by sports columnist Rick Reilly, hundreds of thousands of people have joined the campaign that was created by the United Nations Foundation in 2006. Founding campaign partners include the National Basketball Associations NBA Cares, The people of The United Methodist Church, and Sports Illustrated. It only costs $ 10 to provide an insecticide-treated bed net that can prevent this deadly disease. Visit http://www.NothingButNets.net to send a net and save a life.

About PSI

PSI is a leading global health organization with programs targeting malaria, child survival, HIV and reproductive health. Working in partnership within the public and private sectors, and harnessing the power of the markets, PSI provides life-saving products, clinical services and behavior change communications that empower the world’s most vulnerable populations to lead healthier lives. http://www.psi.org.


Comb First! A Call to Action for September’s 2010 National Head Lice Prevention Month

Newton Highlands, MA (PRWEB) September 2, 2010

The National Pediculosis Association (NPA), 25th annual sponsor of National Head Lice Prevention Month, says Comb First! Comb out the lice and nits (lice eggs) when there are fewer of them and before the task becomes unnecessarily challenging.

NPA’s Comb First! campaign is focused on helping parents understand the importance of lice and nit removal and teaching them how to comb. http://headlice.org/video/index.php.

Comb First! emphasizes education and early intervention to protect children from unnecessary exposure to pesticides. Parents can avoid the difficulties of head lice by knowing what to look for, checking their children regularly, making an accurate determination of lice and nits and getting them out of the hair safely and effectively.

Checking children after school, childcare or camp is important, but nothing compares to parents checking the family regularly at home so kids can arrive to the group setting lice and nit free.

Pediculosis is an endemic communicable disease affecting children across the nation. Many of the treatments for lice contain potentially harmful chemicals and pesticides. NPA reports that parents are getting mixed messages on this health issue.

Head lice can be an undeniable crisis for a family. Too often parents receive advice that’s counterintuitive to parenting. They are told they needn’t be concerned about bugs in their child’s hair because head lice are just a nuisance. Some health officials have abandoned even the most basic rules of healthy hygiene and grooming.

Blue Sky Bridge, TDA_Boulder Call Attention to Child Abuse with Provocative TV Spot

Boulder, Colorado (PRWEB) June 06, 2012

Aiming to show that its not easy to recognize a predator, victim assistance agency Blue Sky Bridge has teamed with award-winning advertising agency TDA_Boulder to create a provocative public service announcement that includes a convicted pedophile.

The 30-second television spot was made to bring awareness to the issue of child abuse, which persists everywhere, regardless of class, race or gender. It opens with a view of vibrantly colored model rocketry materials laid on a table. As the spot progresses, the gentle, soothing voice of a man can be heard discussing how much he enjoys sharing the hobby with a young person. Moments later, the camera jumps back, showing that the table is clearly within a prison environment and the speaker, whose face is distorted by pixelation, is sitting behind it in a jumpsuit. He tells viewers, Its not easy to identify a pedophile. You just spent 20 seconds with one.

The ad is airing now on cable television through Comcast Colorado, after which it will be rolled out to other interested child advocacy centers around the state and across the country.

We are excited about the opportunity to utilize this groundbreaking work by TDA_Boulder and Futuristic Films to raise awareness around the issue of child sexual abuse, said Judy Toran Cousin, executive director of Blue Sky Bridge. We hope parents and caregivers will learn to take the extra steps to carefully assess and evaluate those who spend time with their children. The PSA directs interested viewers to the Blue Sky Bridge website, where they will find resources to help them protect children. Child sexual abuse is a community-wide problem that requires a community-wide effort.

Blue Sky Bridge is the only victim assistance agency in Boulder County that provides forensic services to children for whom abuse or neglect is reported, as well as counseling and other support services for non-offending family members. The organization notes that child abuse remains a serious problem in Boulder County and throughout the state of Colorado. Research indicates that as many as 1 of every 4 girls and 1 of every 6 boys are sexually abused before age 18. In Boulder County, it is estimated that two new children are sexually abused every day.

In the first quarter of 2012, the accredited, nonprofit organization has seen a 41 percent increase in its number of forensic interviews, which it attributes to an increase in outreach to the Boulder Valley and St. Vrain Valley School Districts, which helps identify children at risk and in need. Also in the first quarter of this year, domestic violence interviews are up 29 percent from last year, demonstrating that trained professionals understand the importance of interviewing child witnesses to these crimes. As of the end of April, interviews of children between 12 and 18 are up 57 percent.

According to the National Childrens Alliance, nearly five children die every day in the United States from abuse and neglect and in 2010, that statistic encompassed an estimated 1,560 children. In that same year, about 695,000 children were victims of maltreatment, and childrens advocacy centers across the country served more than 266,000 child victims of abuse, providing victim advocacy and support to these children and their families. In 2011, this number rose to more than 279,000.

Creation of the spot took about a year, and required assistance by Boulder County District Attorney Stan Garnett and cooperation from the Colorado Department of Corrections. Correctional staff helped identify potential offenders to appear in the spot, who were interviewed to determine suitability. TDA_Boulder filmed the ad during a single day at the correctional facility in Ca

SER and VPI Partner to Deliver Superior Call Recording and Workforce Optimization Solutions to Contact Centers : Integrated Solution Helps Organizations Analyze, Understand, and Improve Workforce Performance and Customer Satisfaction

DULLES, Va. (PRWEB) June 24, 2008

The agreement allows for SER to incorporate VPI’s award-winning WFO capabilities into its already robust portfolio of contact management solutions. SER’s suite offers inbound, outbound, and blended solutions designed to meet the specific needs of the contact center. The partnership supports SER’s strategic direction to progress toward a more unified communications platform for its customers. SER has integrated the VPI Activ! Performance Suite, which includes call and screen recording, agent evaluation, and agent coaching and e-learning capabilities into its ENSERCLE product suite. In late summer, the company will make this new offering available as part of the CPS E2 solution.

“End users, particularly SMBs, are asking vendors for unified communication (UCC) suites with fully blended inbound and outbound functionality and workforce optimization (WFO) capabilities to address recording, quality assurance, workforce management, coaching, performance management, and more,” said Ted Lubowsky, managing director at DMG Consulting LLC. “By partnering with VPI, a provider of workforce optimization solutions, SER will be able to create a unified suite of UCC and WFO solutions for its customers.”

“After a thorough review of all of the QM vendors, we chose VPI for its proven technology and success in the market,” said Joe Licata, president & CEO of SER Solutions, Inc. “As the market continues to evolve, there is a growing need for customers to gather intelligence across all of their interactions and act upon that information to improve operational performance and their overall customer experience. Through our partnership, we will support our corporate direction of integrating superior quality management and workforce optimization capabilities into our product portfolio to create long-term customer value and gain market share. Our decision to work with VPI was validated by customers who ranked them highest in product, implementation, support, training, and professional services in a leading industry analyst’s independent customer survey report. Our customers will appreciate the fact that other end users have put their trust in this solution.”

“We are

QCSS, a Chicago-based Call Center, Is Doing Their Part in Bringing Jobs Back from Overseas

Buffalo Grove, IL (PRWEB) February 05, 2012

We will not go back to an economy weakened by outsourcing President Obama explained in his State of the Union address.

A statement QCSS, Inc. (Quality Customer Service & Sales) has stood behind for many years. Beside their support in the Jobs 4 America coalition and the hiring of veterans & families movement, QCSS now gets behind a proposed bill in our government.

Congressmen Tim Bishop (D-New York) and David McKinley (R-West Virginia) introduced The U.S. Call Center Worker and Consumer Protection Act. The proposition helps battle the offshoring of US jobs, specifically in the call-center industry. This legislation would require companies that outsource positions overseas to make that information publically known and would be banned from federal grants or guaranteed loans for the next 5 years.

In the past, many of Americas biggest companies believed outsourcing call-center jobs outside the country seemed economically viable. We are now beginning to understand how it has assisted in crippling our economy. Those jobs would have served as a foundation in ending our alarming high unemployment rate of 8.5% (http://www.bls.gov/cps/).

Aside from our jobs being lost, customer service satisfaction of US consumers is at an all-time low. Being transferred from country to country has almost become a norm for big name organizations. This process forces a consumer to speak with representatives that are difficult to understand. As a result, a growing number of Americans claim that customer service of large corporations has been on a steady decline for the past 10 years.

Several items the proposed bill would accomplish if passed:

Cyaras Automated Testing Suite Reduces Call Center Technology Deployment Risk, Saves Project at Global, U.S.-Based Financial Institution

San Francisco, CA (PRWEB) November 16, 2012

Cyara today announced the publishing of their latest customer success story detailing how automated testing saved a 2012 technology upgrade deployment at a global financial institution based in the U.S. Cyara is a pioneer of next-generation premise and cloud solutions for testing, monitoring and simulation of interactive voice response (IVRs) and contact center systems and applications.

This case study documents in great detail the reality of what can go wrong and does in many deployments with so many moving parts, as is the case in complex contact center infrastructure and application deployments, says Alok Kulkarni, CEO, Cyara.

One of the many Cyara benefits cited by the customer in the interview was the ability to eliminate vendor misunderstandings, which can be crucial to the success of complex deployments.

The value of the Cyara tools went way beyond basic IVR verification, says the senior technical project manager, allowing the organization to quantify errors found in the IVR, including call recordings that could be provided to the vendor to help them in cleaning up the IVR code and functions that were found to be missing. The vendor discussions were far more succinct and removed any possibility of misunderstanding, she says.

We know what Cyaras automated testing suite can do for our customers, he says, but were delighted to see the customer and in particular, the project manager, come up with some unintended use cases for how Cyara could and did help make the project a success, says Kulkarni.

The case study, while extremely detailed with a narrative driven by direct customer quotes, does not mention the company by name. Our customer is extremely happy with the deployment, but has a policy of not officially endorsing vendors publicly, says Kulkarni. However, they allowed us to interview the senior technical project manager to document in detail the deployment and how automated testing played a critical role in the success of their contact center and IVR technology upgrade. says Kulkarni.

Our customers are committed to staying ahead of potential points of failure and rectifying them before customer experience is impacted. This customers experience with our suite in their technology upgrade is another proof point in Cyaras commitment to deliver a cost-effective, time saving suite of automated solutions customers themselves can use to ensure they deliver intended customer experience, says Kulkarni.

Highlights of the Case Study Include:

— Control, collaboration, flexible testing instills customer confidence

BWDMA Supports Call To Combat Internet Crime

(PRWEB) May 23, 2001

Together with IOD, CBI, CSSA and other bodies BWDMA has supported the Silicon initiative (http://www.silicon.com) to combat Internet crime and lobby government for policy changes.

This is the statement of support:

Whilst applauding the initiative of a specialist national hi-tech computer crime unit we are concerned that the scale and scope is too small. The published remit to combat fraud, paedophilia and the spreading of viruses appears only to be tackling the media-conscious headline crime. We are certainly concerned with business-to-business crime that dispositions firms in their endeavour to establish web based services.

The technical revolution that has driven development of the web continues to mature into a market driven evolution. The unprecedented accelerated growth during an embryonic period attracted (and at one time even favoured) those with a ¡®can do¡¯ philosophy. Sometimes such sought after people have been bereft of the conditional business ethics, principles and fair trading practices that govern the orthodoxy with which the majority of traditional businesses have operated.

Commonly illegal activity occurs as breaches of the Computer Misuse Act. Web based firms operated by scurrilous individuals survive when many CID officers may lack the specialist or even a basic understanding of the web to understand whether a crime has been committed or not. They may lack an understanding and knowledge of the technology, terminology and techniques for conducting e business. Regional Computer Crime Units of the police force are spread too thinly and prioritise the headline grabbing crimes. Even when presented with evidence, how hesitant is the Crown Prosecution Service to commit to formal proceedings? Do they balance the likelihood of conviction in an area where the prosecuting officials may lack sufficient understanding rather than making a determined effort to bring offenders to justice?

Meanwhile new enterprises and existing business can be easily thwarted by such events. Compare a web situation to traditional landlord and high street tenant retailer disputes with well established procedures that protect the trader from unfair landlords who cannot simply close the shop and stop it trading without a court order. Whereas the errant hosting supplier can destroy a web business, without just cause, by taking a clients website down with the fast click of a mouse or the domain name provider that ¡®de-tags¡¯ an operational domain name for unscrupulous reasons. Illegal interception of email is not treated as seriously as a report of stealing ordinary mail. Hacking, theft of intellectual property rights or denial of service attacks may not constitute headline-generating activity but the consequences can be devastating for victim firms. Too often, victims have to resort to taking expensive civil action in search of a defence against such criminal activity.

The police need more specialists, more training for frontline officers and a reference resource of expertise to call upon from a centralised body.

Patrick J White

British Web Design & Marketing Association.




The BWDMA is a “broad church”, inclusive organisation, open to all companies and individuals that have an interest in the new media sector. BWDMA is influence-driven rather than membership-driven.

The Association seeks to improve e-business standards through sharing knowledge, understanding and proliferation of best practice. To further its aims and objectives, the association actively solicits constructive relationships with industry, government, academia and other such bodies, as may have common goals or purpose.

Business And The Digital Economy

The Association seeks to assist all industries with the adoption and application of Internet and related technologies to encourage development in the digital economy. The BWDMA endeavours to provide a gateway for businesses to purchase with confidence from reputable suppliers through the free procurement service, Web Project Guide.

Business and Government

The Association is an active participant in the Digital Content Forum (a DTi partnership with industry initiative). DCF provides a platform to exert an influence and also capitalise upon cross pollination and collaboration opportunities with other trade organisations.

Business Class Members

To support the Web Project Guide service, Business Class Members are committed to our code of conduct for fair-trading and have passed our evaluation process and in the case of Certified Corporate Memberships have been subject to the scrutiny of five references obtained from their clients.

Personal Members

From a broad spectrum of society including all areas of new media, students, entrepreneurs and people interested in our industry sector also agree to abide by a code of conduct.

Global Presence

BWDMA is outward looking and collaborates with overseas organisations and companies that can assist with realisation of our aims and objectives to promote British Industry abroad.

Education Training And Skills

BWDMA is committed to the creation collaborative initiatives with academia and industry to promote the higher standards of learning and attract talent to the sector.

Source And Application Of Funds

Income is generated from private funding, subscription fees, corporate sponsorship, advertising, and event management.

Income is applied to administration, and organisation supporting the provision of a professional service to members and buyers of new media services.

The Association does not earn commissions upon recommended services from Members Value Alliance Partners unless specifically stated; the beneficial value of such commissions is passed directly to members by way of reduced price for services that members may purchase from Alliance Partners.

Principles receive no direct or indirect financial or benefit in kind from the Association. No expenditure has been committed to PR, as the Association prefers to win recognition through industry initiatives.